Client Delivery Manager

At Deviation, we know that delivery isn’t just about ticking off tasks anymore. As discovery expands from Google across the likes of TikTok, YouTube, Reddit, AI platforms and beyond, the way work moves through our agency has become just as important as the work itself. Our Search Everywhere® philosophy doesn’t just shape how brands show up externally, it defines how we operate internally. We don’t silo strategy from execution, or planning from delivery. Everything is connected, meaning the way projects are managed, communicated, and executed plays a direct role in how our work lands across the search universe, and the results we gain for clients.

We’re looking for a Client Delivery Manager to take ownership of how work moves through Deviation and out to our clients. Bringing structure to complexity, clarity to work which moves at pace, and accountability across the team. This role sits at the core of our delivery engine, ensuring nothing slips, deliverables progress, and our clients feel informed, confident, and supported at every stage. This is a hands‑on role for someone who thrives in fast moving agency environments. You’ll know how to build and manage effective workflows, you can confidently handle internal task delivery while communicating back to clients. You’re not afraid to challenge timelines, push for clarity, and have straight talking conversations when needed to keep things on track.

You’ll be responsible for:

• Owning and maintaining our project management tools (Monday.com), ensuring all projects, tasks, and timelines are accurate, up to date, and clearly communicated across teams.
• Driving accountability across internal teams, proactively following up on tasks, flagging risks early, and ensuring deadlines are met.
• Managing client timelines from immersion through to delivery, ensuring work progresses efficiently and nothing slips unnoticed.
• Acting as a key point of contact for client delivery updates, providing clear, confident communication on progress, timelines, and any challenges.
• Handling tricky conversations when required, both internally and externally, to keep tasks aligned and moving forward.
• Identifying gaps, inefficiencies, and blockers while working with our internal stakeholders to continuously improve how work is managed and delivered across the agency.

The role has a clear mix of delivery and client management, requiring a strong mind for organisation, communication, and assertiveness.

What You Will Need:

• 2+ years of agency experience in project management, account management, operations, or client delivery focused roles.
• Proven ability to keep multiple projects on track simultaneously, ensuring deadlines are met, and risks are surfaced early with clear solutions.
• Strong experience with project management tools (e.g. Monday.com, Asana etc), with confidence in owning and maintaining them as a single source of truth.
• A highly proactive mindset, you don’t wait for problems to surface, you spot gaps and friction early, and take action to find solutions before they impact delivery.
• Confidence in holding people accountable, ensuring teams follow through on tasks and commitments, while pushing for clarity when things are unclear or at risk of falling behind.
• Strong communication skills, with the ability to provide clear updates, manage expectations, and handle senior-level client conversations when needed.
• Strong intuition, knowing when to be involved in conversations, when to observe and when to challenge.
• Comfortable working in fast-moving environments where tasks shift quickly, while being able to maintain clarity and control as our Search Everywhere® strategies evolve.
• A process-driven mindset, with the ability to identify inefficiencies and actively improve how work flows through the agency.
• Solid working knowledge of Google Workspace (Docs, Sheets, Slides, Drive, etc.)

More information, including the benefits and package can be found on our website!