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- Tasks: Lead the Web Division, manage projects, and mentor a diverse team.
- Company: ICL Digital is a dynamic agency in Richmond, specialising in high-performance websites and digital marketing.
- Benefits: Enjoy hybrid working, competitive pay, and clear growth pathways.
- Why this job: Join a supportive culture with direct access to the CTO and impactful projects.
- Qualifications: 5–7+ years in operations or project management, ideally in a digital agency.
- Other info: Must be within an hour of Richmond upon Thames for office days.
The predicted salary is between 48000 - 84000 £ per year.
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About Us
ICL Digital is a fast-growing digital agency based in Richmond upon Thames, specialising in the development of high-performance websites and tailor-made CRM systems. Our offerings span technical hosting, cybersecurity, hands-on support, and data-driven digital marketing—including SEO, PPC, and social media campaigns. We partner with a global network of B2B and B2C clients to deliver impactful digital experiences.
The Opportunity
We’re looking for an experienced and solutions-focused Head of Web Operations to take charge of our Web Division. This leadership position reports directly to the CTO and will function as their trusted second-in-command. You’ll play a critical role in streamlining processes, improving team delivery, and driving operational excellence across all areas of web production.
Your Responsibilities
Lead day-to-day activities within the Web Division, including project execution, team resourcing, and budget coordination.
Work closely with the CTO to execute strategic initiatives and scale operational capabilities.
Refine internal processes and optimise delivery models in line with our unique \”Magic Process\” framework.
Manage and mentor a diverse team comprising developers, designers, marketers, and support specialists.
Ensure projects are delivered on time, on budget, and to a high standard—tracking KPIs and eliminating inefficiencies.
Encourage a culture of ownership, continuous learning, and high performance.
Collaborate with the commercial team to uncover upselling opportunities and long-term growth potential.
What You’ll Bring
A strong background in digital operations or delivery, ideally in a tech or agency setting.
Knowledge of web development workflows and tools (e.g., WordPress, Laravel).
Exceptional leadership and communication skills, with experience guiding multidisciplinary teams.
Comfortable navigating fast-paced, client-focused environments with a hands-on approach.
Business-minded with the ability to align operational decisions to revenue goals.
What You’ll Get
A competitive compensation package tailored to your experience.
Hybrid working setup: two days in our Richmond office, with flexibility to work remotely the rest of the week.
Must be located within an hour of Richmond upon Thames.
A supportive environment with a flat structure and open communication.
Direct collaboration with the CTO and exposure to strategic decision-making.
Clear growth pathways and professional development opportunities.
5–7+ years in a senior operations, delivery, or project management role—experience in a digital agency is a bonus, but not a requirement for the right candidate
Proven ability to lead cross-functional teams and deliver complex web projects on time and within budget
Experience managing remote or hybrid teams across different locations
Strong leadership and team-building skills with a collaborative, motivational approach
Excellent interpersonal and communication skills, with confidence in managing both internal stakeholders and client relationships
Able to translate technical details into clear, business-relevant language
Skilled in designing and improving scalable operational systems and workflows
Analytical and solutions-oriented, with a proactive attitude toward solving problems and streamlining processes
Comfortable using performance data and KPIs to drive efficiency and continuous improvement
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Head of Web Operations employer: DevFinders
Contact Detail:
DevFinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Web Operations
✨Tip Number 1
Familiarise yourself with ICL Digital's 'Magic Process' framework. Understanding their unique approach to web operations will help you demonstrate how you can enhance their processes and drive operational excellence during discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed cross-functional teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to achieve their goals.
✨Tip Number 3
Research the latest trends in digital operations and web development tools, especially those relevant to ICL Digital like WordPress and Laravel. Being knowledgeable about current technologies will position you as a forward-thinking candidate.
✨Tip Number 4
Prepare to discuss how you would align operational decisions with revenue goals. Think of specific strategies or initiatives you've implemented in previous roles that have led to increased efficiency and profitability.
We think you need these skills to ace Head of Web Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital operations and leadership. Emphasise your background in web development workflows and any specific tools you've used, such as WordPress or Laravel.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Head of Web Operations role. Mention your experience in managing cross-functional teams and delivering projects on time and within budget.
Showcase Leadership Skills: Provide examples of how you've led teams in fast-paced environments. Highlight your ability to mentor team members and foster a culture of continuous learning and high performance.
Demonstrate Business Acumen: Illustrate your understanding of aligning operational decisions with revenue goals. Use specific examples from your past roles where you successfully identified upselling opportunities or improved operational efficiency.
How to prepare for a job interview at DevFinders
✨Showcase Your Leadership Skills
As a Head of Web Operations, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to mentor and motivate diverse groups.
✨Understand the 'Magic Process'
Familiarise yourself with ICL Digital's unique 'Magic Process' framework. Be ready to discuss how you can refine internal processes and optimise delivery models to enhance operational excellence.
✨Highlight Your Technical Knowledge
Make sure to showcase your understanding of web development workflows and tools like WordPress and Laravel. Being able to speak confidently about these technologies will demonstrate your fit for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage projects under pressure. Think of specific instances where you've navigated challenges and delivered results on time and within budget.
