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- Tasks: Lead daily operations and optimise project delivery in our Web Division.
- Company: ICL is a top London digital agency focused on web development and CRM systems.
- Benefits: Enjoy flexible remote work, competitive salary, and a supportive team culture.
- Why this job: Join us during a transformative phase and make a real impact on client relationships.
- Qualifications: Experience in senior operations roles within digital agencies; strong leadership and communication skills required.
- Other info: Mentorship opportunities from industry leaders and a focus on continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
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Head of Operations (Web Division), Wandsworth
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Location:
Wandsworth, European Union
Job Category:
Information Technology
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Job Reference:
53mtbmrl-174690
Job Views:
2
Posted:
27.05.2025
Expiry Date:
11.07.2025
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Job Description:
About Us:
ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.
Role Overview:
We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.
Key Responsibilities
Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.
Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.
Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.
Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.
Champion quality assurance, innovation, and a culture of continuous improvement across the division.
About You
Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.
Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).
Excellent leadership, communication, and stakeholder management skills.
Comfortable working in a dynamic, fast-paced, and client-facing environment.
Proactive approach to problem-solving and exceptional attention to detail.
Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.
What We Offer
Competitive salary and benefits package.
Flexible remote working, with occasional in-person meetings as required.
A supportive, collaborative team culture that values innovation and transparency.
Opportunities for professional development and mentorship from industry leaders.
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Head of Operations (Web Division) (London) employer: DevFinders
Contact Detail:
DevFinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Web Division) (London)
✨Tip Number 1
Network with professionals in the digital agency space, especially those who have experience in operations roles. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in web development and project management.
✨Tip Number 2
Familiarise yourself with ICL's current projects and clients. Understanding their portfolio will help you demonstrate your knowledge of their work during interviews and show how you can contribute to their operational excellence.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlight your experience with resource planning and budget oversight, as these are crucial for the Head of Operations position.
✨Tip Number 4
Showcase your leadership style and how you mentor teams. Be ready to explain how you foster a culture of continuous improvement and quality assurance, which aligns with ICL's values and goals.
We think you need these skills to ace Head of Operations (Web Division) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and project delivery within a digital agency or technology-led environment. Emphasise your leadership skills and any specific technologies you are familiar with, such as WordPress or Laravel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic mindset and detail-oriented approach. Mention how your previous experiences align with the responsibilities of the Head of Operations role and express your enthusiasm for driving operational excellence at ICL.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to enhance efficiency, manage teams, and improve client satisfaction. Use metrics where possible to illustrate your impact in previous roles.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head of Operations position.
How to prepare for a job interview at DevFinders
✨Understand the Company Culture
Before your interview, take some time to research ICL's culture and values. Familiarise yourself with their approach to digital marketing and client relationships. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed projects, or improved processes. Highlight your ability to mentor and support multidisciplinary teams.
✨Be Ready to Discuss Operational Strategies
Expect questions about how you would enhance efficiency and client satisfaction within the Web Division. Think about specific strategies you've implemented in previous roles that could be relevant to ICL's operations.
✨Prepare for Technical Questions
Since the role requires a strong understanding of web development processes, brush up on relevant technologies like WordPress and Laravel. Be prepared to discuss how these technologies can impact project delivery and client satisfaction.
