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For Companies At a Glance
- Tasks: Lead the Web Division, refining workflows and ensuring smooth project execution.
- Company: ICL Digital is a vibrant London-based agency known for high-performance websites and custom CRM solutions.
- Benefits: Enjoy hybrid working, competitive salary, and a culture that values innovation and collaboration.
- Why this job: Join a dynamic team focused on growth, client satisfaction, and continuous improvement in a fast-paced environment.
- Qualifications: 5-7 years in senior operations or project management within digital or tech sectors required.
- Other info: Experience with remote teams and strong leadership skills are highly desirable.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us
ICL Digital is a dynamic digital agency headquartered in London, renowned for crafting high-performance websites and custom CRM platforms. Our services extend to hosting, security, technical support, and strategic digital marketing across SEO, PPC, and social media. We proudly serve a diverse, international client base with tailored B2B and B2C solutions.
Role Overview
We’re on the lookout for a forward-thinking and process-driven Head of Operations to oversee the Web Division. Reporting directly to the CTO, this leadership role is central to our ongoing evolution and expansion. You’ll be responsible for refining operational workflows, ensuring seamless project execution, and strengthening client engagement.
Key Responsibilities
- Oversee daily operations within the Web Division, managing project lifecycles, team capacity, and financial planning.
- Develop and enhance operational frameworks to boost efficiency and client satisfaction, aligning with our proprietary "Magic Process" methodology.
- Lead and support a cross-functional team of developers, designers, marketers, project managers, and support personnel.
- Track project milestones, performance metrics, and delivery timelines, addressing risks and inefficiencies proactively.
- Promote a culture of innovation, quality, and continuous improvement across all functions.
About You
- Demonstrated success in a senior operations or delivery leadership role within a digital or tech-focused environment.
- Solid grasp of web technologies and development workflows (e.g., WordPress, Laravel).
- Strong leadership and interpersonal skills, with the ability to manage diverse teams and stakeholders.
- Thrive in a fast-paced, client-centric setting with a proactive and detail-oriented mindset.
- Commercially savvy, with a knack for identifying growth and recurring revenue opportunities.
What We Offer
- Competitive salary and benefits package.
- Hybrid working with two days per week in our office and the remainder remote, offering flexibility while encouraging team collaboration.
- A supportive, collaborative team culture that values innovation and transparency.
- Opportunities for professional development and mentorship from industry leaders.
Experience & Background
- Minimum 5-7 years in a senior operations, delivery, or project management role within a digital agency or tech-driven environment.
- Proven track record of leading cross-functional teams and delivering complex web projects on time and within budget.
- Experience managing remote or hybrid teams is highly desirable.
Leadership & Communication
- Strong leadership and team-building skills with the ability to inspire and mentor diverse teams.
- Excellent communication and interpersonal skills for managing internal stakeholders and client relationships.
- Ability to translate technical concepts into business-friendly language.
Operational Excellence
- Demonstrated ability to design and implement scalable operational processes.
- Strong analytical and problem-solving skills with a proactive mindset.
- Experience with performance monitoring, KPIs, and continuous improvement initiatives.
Head of Operations (Web Division) employer: DevFinders
Contact Detail:
DevFinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Web Division)
✨Tip Number 1
Familiarise yourself with ICL Digital's 'Magic Process' methodology. Understanding their unique operational framework will not only help you align your experience with their expectations but also demonstrate your proactive approach during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed cross-functional teams in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your ability to inspire and mentor diverse groups.
✨Tip Number 3
Research the latest trends in web technologies and digital marketing strategies. Being knowledgeable about tools like WordPress and Laravel, as well as current SEO and PPC practices, will position you as a strong candidate who can contribute to ICL Digital's growth.
✨Tip Number 4
Prepare to discuss your experience with performance monitoring and KPIs. Highlight any successful initiatives you've led that resulted in improved operational efficiency or client satisfaction, as this aligns perfectly with the role's focus on continuous improvement.
We think you need these skills to ace Head of Operations (Web Division)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and project management within a digital or tech-focused environment. Emphasise your leadership skills and any specific web technologies you are familiar with, such as WordPress or Laravel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ICL Digital's services and their 'Magic Process' methodology. Explain how your background aligns with the role and how you can contribute to enhancing operational workflows and client satisfaction.
Highlight Achievements: In both your CV and cover letter, include specific examples of past successes in leading cross-functional teams and delivering complex projects on time and within budget. Use metrics where possible to demonstrate your impact.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your writing is clear and professional, reflecting the high standards expected in a senior operations role.
How to prepare for a job interview at DevFinders
✨Understand the 'Magic Process'
Familiarise yourself with ICL Digital's proprietary 'Magic Process' methodology. Be prepared to discuss how you can enhance operational frameworks and improve efficiency, as this will be a key focus of the role.
✨Showcase Your Leadership Skills
Highlight your experience in leading cross-functional teams. Prepare examples of how you've inspired and mentored diverse groups, as strong leadership is crucial for this position.
✨Demonstrate Technical Knowledge
Brush up on web technologies and development workflows, particularly WordPress and Laravel. Being able to translate technical concepts into business-friendly language will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage project lifecycles. Think of specific instances where you've addressed risks or inefficiencies in past projects to illustrate your proactive mindset.
