At a Glance
- Tasks: Manage and optimise a diverse portfolio of residential properties while ensuring exceptional customer service.
- Company: A leading UK residential living investment management firm with a focus on quality and community.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth in a collaborative and evolving environment.
- Why this job: Join a growing team and make a real impact in the residential property sector.
- Qualifications: Experience in operations management within Build-to-Rent or similar sectors is essential.
The predicted salary is between 65000 - 80000 £ per year.
About Our Client
Established in the early 2020s, our client is a specialist UK residential living investment management business, acquiring, developing, managing and operating high-quality rental property across London and key regional cities on behalf of institutional capital partners.
The senior team brings 25+ years' average experience in UK residential, with an ambition to become a leading specialist investment and development manager of residential communities.
The business is backed by a major institutional asset manager.
About the Role
This role bridges strategic plans and day-to-day delivery across a diverse BTR portfolio, combining strategic asset management, operational efficiency and exemplary customer service.
It's not a traditional operator-side role - this is an owner-manager platform within an institutional private equity environment, so the successful candidate must balance strategic asset performance, operator oversight and investor-grade reporting with hands-on problem solving in a lean team.
You'll work closely with outsourced operating partners and the senior management team to implement strategic plans, ensuring all third-party managed properties perform optimally and deliver exceptional resident service.
Based in London, with travel across UK regional schemes.
About You
An experienced operations leader with a strong multi-site property management background in Build-to-Rent or a comparable sector, and proven expertise managing third-party operators/managing agents on operational excellence, financial performance and customer experience.
You combine strategic thinking with hands-on execution - driving occupancy, rent growth and cost efficiencies while maintaining compliance and risk management - and lead in a way that keeps internal teams and external partners aligned.
Contract management, financial oversight, H&S compliance and resident engagement experience are all beneficial, alongside a commercial mindset.
You're comfortable in a scaling platform where processes and governance are still evolving.
- Key Accountabilities
- Build a collaborative relationship with outsourced operators, aligning on goals and standards.
- Drive leasing/renewal strategy with operators and property teams to maximise occupancy and retention.
- Monitor compliance with rental housing regulations and stay ahead of local market/economic trends.
- Support accurate, decision-useful performance reporting for senior management and capital partners.
- Assess property performance metrics with operators, identifying efficiency and satisfaction improvements.
- Drive asset NOI through revenue growth, occupancy and cost control, working with an engaged property team.
- Evaluate operator performance (including customer/team feedback) and act on findings.
- Feed operational insight into design and development for new schemes.
- Support the Operations Director on plans against KPIs spanning occupancy, H&S, satisfaction and asset management.
- Customer Service
- Ensure the operator delivers a consistently exceptional customer experience and the company's social values across schemes.
- Oversee community engagement - resident events, communications, and initiatives.
- Drive improvements to service delivery and reporting.
- Develop and Manage Team
- Foster a culture with the operating partner that motivates onsite teams toward efficiency and service.
- Ensure legislative compliance (Housing Act, H&S, data protection).
- Provide a clear framework for team execution and engagement.
- Support recruitment, coaching and succession planning for key property team members.
- Protect and Nurture the Asset
- Support compliance on health, safety and fire safety.
- Ensure properties meet appearance/physical standards; run regular building audits.
- Work with the operator on successful building mobilisation and aftercare.
Qualifications, Experience and Role Requirements
- Leadership experience in build-to-rent or comparable purpose-built residential asset classes, with a track record of team development and delivery.
- Considerable multisite operational experience, spanning administrative and procedural functions.
- Strong grasp of operational P&L, NOI drivers, budgeting, variance analysis and cost control; ability to challenge operator budgets and spot commercial upside.
- Resilient, customer-service-driven, and a strategic thinker able to give timely, concise advice.
- Articulate communicator, confident presenting operational initiatives and outcomes in writing and orally.
- Strong business systems proficiency.
- Practical knowledge of UK landlord/tenant legislation, housing regulation, rent reform and H&S requirements.
- Flexibility for occasional urgent out-of-hours support.
Operational Asset Manager in Slough employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Asset Manager in Slough
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like deverellsmith.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like deverellsmith? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit deverellsmith's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Operational Asset Manager in Slough
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operational Asset Manager role at deverellsmith, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at deverellsmith
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where deverellsmith operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to deverellsmith. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at deverellsmith.
