At a Glance
- Tasks: Manage resident experiences and oversee property operations in Morecambe and Accrington.
- Company: Fast-growing, private equity-backed Build-to-Rent operator expanding across the UK.
- Benefits: £34K salary, £4K bonus, car allowance, and long-term career progression.
- Other info: Dynamic role with autonomy and opportunities for growth in a thriving sector.
- Why this job: Take ownership of developments and make a real impact in a customer-focused environment.
- Qualifications: Experience in residential property management and strong communication skills.
The predicted salary is between 34000 - 34000 € per year.
We're working with a fast-growing, private equity‑backed Build‑to‑Rent operator that is expanding rapidly across the UK. Due to continued growth, they are now looking to appoint a Resident Services Manager to oversee schemes across Morecambe and Accrington. This is an excellent opportunity for someone with a background in residential lettings, property management, estates management or Build‑to‑Rent who thrives in a customer‑focused environment and enjoys taking ownership of their developments.
As Resident Services Manager, you'll be responsible for delivering an exceptional resident experience across a portfolio of suburban rental homes. This is a varied, hands‑on role combining lettings, tenancy management, estates oversight and resident engagement. You’ll act as the face of the developments, building strong relationships with residents, contractors and local stakeholders while ensuring homes and communal areas are maintained to a high standard.
Key Responsibilities- Managing the full resident journey from enquiry through to move‑in and tenancy renewal
- Conducting property viewings and supporting lettings activity to minimise voids
- Completing tenancy agreements, inventories, check‑ins and check‑outs
- Carrying out regular property inspections and managing tenancy compliance
- Coordinating planned and reactive maintenance works with contractors
- Supporting resident retention initiatives and community engagement activity
- Performing regular estate inspections and ensuring developments remain well presented
- Managing handovers of newly completed or refurbished homes
- Building relationships with local community groups, councils and external stakeholders
- Supporting rent collection processes and resolving resident queries professionally
The successful candidate will be organised, proactive and customer‑focused, with the ability to manage multiple priorities across a busy operational portfolio. You will ideally have:
- Experience within residential property management, lettings, Build‑to‑Rent or estates management
- Strong knowledge of tenancy processes including check‑ins, inventories and inspections
- Excellent communication and relationship management skills
- The ability to work independently and take ownership of developments
- A solutions‑focused approach with strong conflict resolution skills
- Good IT skills and confidence using property management systems
- A full UK driving licence and access to your own vehicle
Knowledge of current residential legislation and the evolving rental sector would be advantageous.
What's on Offer- £34,000 basic salary
- £4,000 bonus
- Car allowance
- Opportunity to join a well‑funded and expanding residential operator
- Long‑term career progression within a growing Build‑to‑Rent business
- Varied and autonomous role with real ownership
RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus employer: deverellsmith
Join a dynamic and rapidly expanding private equity-backed Build-to-Rent operator in Morecambe and Accrington, where you will play a pivotal role as a Resident Services Manager. With a competitive salary of £34,000 plus bonuses, this position offers a unique opportunity to thrive in a customer-focused environment, fostering strong relationships with residents and local stakeholders while enjoying long-term career progression in a supportive and engaging work culture.
StudySmarter Expert Advice🤫
We think this is how you could land RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Resident Services Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Share stories about how you've made a difference in previous roles – it’ll help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just sit back and wait. Reach out to the company directly, express your interest, and ask about the application process. We love seeing candidates who take the initiative!
✨Tip Number 4
Keep learning! Brush up on your knowledge of tenancy processes and current residential legislation. This will not only boost your confidence but also show potential employers that you're serious about the role. Plus, we’ve got loads of resources to help you out!
We think you need these skills to ace RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in residential lettings or property management, as this will show us you’re a great fit for the Resident Services Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional resident experiences. Share specific examples from your past roles that demonstrate your customer-focused approach and ability to manage multiple priorities.
Showcase Your Communication Skills:Since this role involves building relationships with residents and stakeholders, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures we receive your application in the best format. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at deverellsmith
✨Know Your Stuff
Make sure you brush up on your knowledge of residential lettings and property management. Familiarise yourself with tenancy processes, including check-ins and inspections, as these will likely come up in conversation. Showing that you understand the ins and outs of the role will impress the interviewers.
✨Showcase Your Customer Focus
Since this role is all about delivering an exceptional resident experience, be ready to share examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved conflicts or improved resident satisfaction, and be prepared to discuss them.
✨Demonstrate Proactivity
This position requires someone who can manage multiple priorities effectively. Prepare to talk about times when you've taken initiative in previous roles, whether it was coordinating maintenance works or engaging with local community groups. Highlighting your proactive approach will show that you're a great fit for the hands-on nature of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s growth plans or their approach to resident engagement. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
