Resident Services Host

Resident Experience Host - LondonWe are working on behalf of our client, a leading operator in the co-living sector, to find a Resident Experience Host for their building in London.The Role:Our client is looking for someone to act as the face of their co-living building, playing a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. Alongside the rest of the team, you'll help shape a vibrant culture within the building. While this role is focused on service delivery, our client wants their service to feel human and informal, so they're looking for candidates who genuinely enjoy meeting new people.Duties will include:Meeting and greeting residents and any visitorsWelcoming new residents and preparing new resident packsManaging and responding to general enquiries via phone, email, and other channelsKey and parcel managementRectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance issuesCo-ordinating, instructing, and allowing access for services to the developmentRecording, monitoring, and responding to any resident feedbackManaging bookings of meeting and event spaces for residents and external guestsProviding clear and concise handovers to the day team arriving on shiftConducting daily building walks and monitoring CCTVOur client is looking for candidates with:Experience in a customer-facing service role, but front desk or concierge experience is not necessaryPrevious experience using the Yardi CRM systemExceptional customer service skills and a natural people person who can quickly build rapportA high level of organisation and the ability to make decisions under pressureExcellent communication and listening skillsA high level of attention to detailConfidence with IT software and systemsIf you feel you'd be a great fit for this role, please get in touch or apply directly - we'd love to hear from you.