At a Glance
- Tasks: Deliver exceptional customer service and manage resident experiences in a vibrant building.
- Company: Join one of the UK's leading Build to Rent operators in Glasgow City Centre.
- Benefits: Enjoy a competitive salary, bonus scheme, health support, and on-site parking.
- Other info: Full training provided; opportunities for career progression as the company grows.
- Why this job: Be part of a dynamic team creating modern living spaces with fantastic amenities.
- Qualifications: Customer-focused, organised, proactive, with experience in service industries preferred.
The predicted salary is between 23280 - 34520 £ per year.
Resident Services Assistant - Build to Rent Scheme (Glasgow City Centre)
Salary: up to £29,000 per year + Bonus
Benefits: Company pension, health & well-being programme, on-site parking, referral programme
Schedule: Full-time (8-hour shifts), Monday to Friday, plus one in three Saturdays
Are you a people person who loves delivering top-notch customer service? Do you thrive in fast-paced environments and enjoy making a difference to customer experience? If so, we have an incredible opportunity that you won't want to miss!
We're looking for a Resident Services Assistant to join the Customer Service team at an impressive Build to Rent scheme right in the heart of Glasgow City Centre. This is an exciting chance to work with one of the UK's leading Build to Rent operators, known for their commitment to creating vibrant, modern living spaces with fantastic amenities like gyms, roof terraces, and private dining rooms.
The Role:
As a Resident Services Assistant, you'll be at the forefront of creating an outstanding experience for residents and prospective tenants alike. You'll support the General Manager with all aspects of building management, from lettings to community engagement, and everything in between.
Key Responsibilities:
- Customer Service: Be the welcoming face of the building, delivering excellent service to residents and visitors. Handle enquiries, resolve issues efficiently, and create a positive atmosphere.
- Lettings: Conduct engaging viewings, manage tenancy processes from start to finish, and help achieve full occupancy at the best possible rent.
- Community Building: Organise on-site events, build local business partnerships, and encourage resident engagement to foster a sense of community.
- Property Management: Carry out regular walk-arounds to ensure the building and amenities meet high standards of safety, cleanliness, and appearance.
Who We're Looking For:
We're keen to speak to candidates who are:
- Customer-Focused: You love going the extra mile to deliver a great experience.
- Highly Organised: You're confident managing multiple tasks and staying on top of things.
- Proactive and Hands-On: You're not afraid to take the initiative and get stuck in when needed.
- Experienced in Service Industries: Ideally, you'll have a background in hospitality, purpose-built student accommodation (PBSA), property management, or similar customer-facing roles.
- Sales Savvy: Previous experience in lettings or sales would be a bonus, but it's not essential - full training will be provided.
Why You Should Apply:
This is a fantastic opportunity to build your career in an exciting, fast-growing sector. You'll work with a supportive and passionate team that values hard work and commitment. Plus, you'll benefit from a range of perks, including a bonus scheme, health and well-being support, and opportunities to progress as the company expands.
Ready to take the next step? If this sounds like the perfect role for you, get in touch today! We'd love to hear from you and discuss this exciting opportunity further.
Resident Services Advisor - Build to Rent - Glasgow - up to £29,000+ bonus employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Advisor - Build to Rent - Glasgow - up to £29,000+ bonus
✨Tip Number 1
Familiarise yourself with the Build to Rent sector and the specific community in Glasgow. Understanding local trends and resident needs will help you stand out during conversations with the hiring team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Network with professionals in the property management and hospitality sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. The role requires juggling various responsibilities, so being able to articulate your approach will be beneficial.
We think you need these skills to ace Resident Services Advisor - Build to Rent - Glasgow - up to £29,000+ bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, property management, or hospitality. Use specific examples that demonstrate your ability to deliver excellent service and manage multiple tasks.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and community building. Mention why you are excited about the role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills:In your application, emphasise skills such as organisation, proactivity, and sales savvy. Provide examples of how you've successfully used these skills in previous roles to enhance customer experiences.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at deverellsmith
✨Show Your Customer Service Skills
As a Resident Services Advisor, you'll be the face of the building. Be prepared to share examples of how you've delivered excellent customer service in previous roles. Highlight any specific situations where you went above and beyond for a customer.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks efficiently. During the interview, discuss your methods for staying organised and prioritising tasks. You might want to mention tools or techniques you use to keep track of your responsibilities.
✨Be Proactive and Engaging
The company values proactive individuals who take initiative. Prepare to discuss instances where you took charge of a situation or proposed new ideas that improved customer experience or team dynamics.
✨Familiarise Yourself with the Company
Research the company and its Build to Rent schemes before the interview. Understanding their values and what makes them stand out will help you tailor your responses and show genuine interest in the role.
