Resident Host (Concierge)

The Resident Host is a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.

Role is 4 on 4 off (Day role).

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout the building and amenity spaces and provide updates on progress.
• Provide daily point of contact for contractors.
• Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
• Assist Senior CRM with viewings and tenant inductions/check ins.
• Return any incorrectly addressed mail/parcels, if necessary.
• Obtain and record meter readings for residents, letting agent and Management.
• Undertake any administrative tasks as requested by Management.
• Ensure no smoking throughout the property is strictly adhered to.

• Control access to the building and maintain security of the building and its customers.
• Always maintain position around the key entrance points unless on patrol or undertaking site duties work.
• Monitor CCTV and arrange image downloads as needed.
• Report any criminal or suspicious activity to police.
• Lone worker device in possession throughout shift.

• Undertake regular patrols of all communal areas including external grounds, onsite amenities and allocated car parking spaces and report any issues/defects to Management.
• Daily patrol of plant rooms to check for plant failure or leaks and report to Management.
• Ensure fire exits, walkways and communal corridors are always clear.
• If there is something causing obstruction, remove or report as appropriate.
• Check all fire doors are closed and in good order.
• Ensure general health and safety compliance on site.
• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required.
• Ensure building is always kept clean and tidy and supervise cleaners, as necessary.
• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.
• Ensure entrance way, ground floor concierge and seating area are tidy and always well presented.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.
• Obtain copies of service records and reports for onsite file.
• Ensure amenity spaces are open and closed according as per the hours assigned by management.

• Greet all residents and their visitors to the building.
• Update customers on communal area works via notices/email/display screen on communal notice boards/display screens.
• Ensure noticeboards are kept up to date and relevant.
• Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.
• Feedback any information to and from customers as required by Management.
• Respond to all customer queries and provide a high-level customer service to customers.
• Maintain a courteous and helpful manner when liaising with all customers.
• Assist customers with any large bags, deliveries, etc as required.
• Address and seek resolution for any complaints raised by customers as per procedure notes and update Management on outcome or if any further action is required (i.e., noise disturbance).

• Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.
• Obtain relevant contractor documentation as per instructions issued by Management.
• Coordinate with window/facade cleaners to arrange access and to keep all customers informed of cleaning dates.
• Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.
• Liaise with management to coordinate contractor attendance on site to undertake minor repair works/maintenance as necessary.
• Report and pursue prompt attendance of lift engineer during lift breakdown and, where possible to do so, arrange release of trapped customers in lift using lift release key.

If you would be interested to see more re this role, please apply directly and send a CV across.