At a Glance
- Tasks: Be the friendly voice for residents, resolving queries and ensuring a smooth tenancy experience.
- Company: Join a rapidly expanding residential property business that values its people.
- Benefits: Earn up to £28,000 with hybrid working and excellent training opportunities.
- Other info: Enjoy genuine long-term career progression in a thriving property sector.
- Why this job: Make a real difference in residents' lives while building your career in a supportive team.
- Qualifications: Experience in customer service roles and strong communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
We are partnering with a rapidly expanding residential property business that continues to invest heavily in its people and customer experience function. As a result of ongoing growth, we are looking to appoint a Resident Services Coordinator to join our Reading-based team. This role is ideal for someone who enjoys speaking with customers, resolving queries, coordinating solutions and delivering a first-class service. You will become a key point of contact for residents, helping to ensure a smooth and positive experience throughout their tenancy journey.
Position: Resident Services Coordinator
Location: Reading
Salary: £26,000 - £28,000 + Benefits
Working arrangement: Hybrid – 4 days in office, 1 day from home
Key Responsibilities:
- Handling inbound calls from residents and providing a professional, friendly and efficient service
- Making outbound calls to residents to provide updates and proactive support
- Managing customer enquiries and service requests from initial contact through to resolution
- Following up with residents to ensure issues have been resolved and service standards have been met
- Accurately recording all customer interactions within the CRM system
- Coordinating appointments, inspections and access arrangements
- Supporting residents with tenancy-related enquiries and processes
- Assisting with virtual move-in activities and resident onboarding
- Providing basic support and guidance relating to property technology and connected home systems
- Liaising with internal departments to ensure requests are handled efficiently
- Escalating urgent or complex issues where appropriate
- Supporting wider operational and administrative projects as required
Qualifications and Experience:
We are particularly interested in candidates who have experience in the following roles:
- Customer Service Advisor
- Contact Centre Advisor
- Call Centre Advisor
- Customer Support Executive
- Service Coordinator
- Customer Experience Advisor
- Helpdesk Advisor
- Resident Services or Housing Customer Service roles
You will also have:
- Previous experience in a telephone-based customer service environment
- Excellent communication and interpersonal skills
- Strong administration and organisational abilities
- A professional and empathetic approach to customer interactions
- The ability to prioritise workloads and manage multiple tasks effectively
- Good IT skills, including Microsoft Office and CRM systems
- A proactive approach to problem-solving
- Strong attention to detail
Property sector experience would be advantageous but is not essential. Full training will be provided.
Benefits:
- Salary up to £28,000
- Hybrid working – 1 day per week from home
- Modern Reading offices
- Excellent training and onboarding
- Supportive and collaborative team environment
- Opportunity to join a growing and successful business
- Genuine long-term career progression opportunities
- Exposure to a thriving and expanding property sector
Resident Services Coordinator - Reading - up to £28,000 employer: deverellsmith
Join a rapidly expanding residential property business in Reading, where your role as a Resident Services Coordinator will be pivotal in enhancing customer experiences. With a supportive and collaborative team culture, excellent training, and genuine opportunities for career progression, you will thrive in a modern office environment while enjoying the flexibility of hybrid working. This is an ideal opportunity for those seeking meaningful employment in a dynamic sector that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Coordinator - Reading - up to £28,000
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like deverellsmith.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like deverellsmith? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit deverellsmith's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Services Coordinator - Reading - up to £28,000
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Services Coordinator - Reading - up to £28,000 role at deverellsmith, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at deverellsmith
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where deverellsmith operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to deverellsmith. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at deverellsmith.
