At a Glance
- Tasks: Be the friendly voice for residents, handling their queries and ensuring a positive experience.
- Company: Join a dynamic team in a customer-focused environment in Reading.
- Benefits: Full training provided, competitive salary, and opportunities for growth.
- Other info: Fast-paced role with a supportive team and room for career advancement.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Resident Services Coordinator to join a busy, customer-focused team based in our Reading office. This role provides essential full-time cover alongside our current Senior Resident Services Coordinator, ensuring residents always have someone available to support them. It is a fast-paced, phone-based role at the very first point of contact for our residents, and is ideal for someone who thrives in a high-volume, customer service environment and genuinely enjoys helping people.
Key Responsibilities
- Act as the first point of contact for existing residents, primarily via inbound phone calls, handling a high volume of calls throughout the day.
- Respond to a wide range of enquiries, from account queries and property change requests (e.g., pets, decorating) to maintenance and defect issues.
- Gather clear, accurate information from residents on each call to ensure enquiries are fully understood.
- Resolve queries directly wherever possible, drawing on product knowledge and experience.
- Log and triage enquiries that require specialist input, passing them to the relevant team for action.
- Manage and respond to the shared resident services inbox, resolving or forwarding enquiries as appropriate.
- Stay calm and professional under pressure, including managing voicemail backlogs during busy periods and handling repeat calls from residents awaiting a response.
- Support a positive resident experience at every interaction.
About You
- A strong background in customer service is essential, ideally including high-volume call handling (e.g., within telecoms, utilities, or a comparable call centre environment).
- Resilient and calm under pressure.
- Empathetic, with genuine interest in understanding and helping resolve a resident's situation.
- A confident, natural communicator who builds rapport quickly and leaves a strong impression in conversation.
- Comfortable working in a fast-paced environment and managing competing priorities (e.g., live calls and a growing voicemail queue).
- Real estate or property experience is a bonus but not required; full training will be provided.
Resident Services Coordinator in Reading employer: deverellsmith
Join our dynamic team in Reading as a Resident Services Coordinator, where you'll be part of a supportive and customer-focused environment dedicated to enhancing resident experiences. We offer comprehensive training, opportunities for personal growth, and a vibrant workplace culture that values resilience and empathy, making it an ideal setting for those passionate about helping others. With a commitment to employee well-being and development, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Coordinator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deverellsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deverellsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Services Coordinator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deverellsmith:Your cover letter is your chance to shine! Tell us why you want to work at deverellsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deverellsmith!
How to prepare for a job interview at deverellsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
