At a Glance
- Tasks: Create engaging events and initiatives that enhance student experiences across the UK.
- Company: Leading UK student accommodation provider with a focus on community and engagement.
- Benefits: Competitive salary, hybrid working, and the chance to shape student experiences.
- Other info: Dynamic role with freedom to innovate and collaborate.
- Why this job: Make a real impact on thousands of students' lives while developing your career.
- Qualifications: 3+ years in customer experience, marketing, or community engagement.
The predicted salary is between 40500 - 49500 £ per year.
We're recruiting for a brand-new Resident Experience Manager role with a leading UK student accommodation provider, supporting an impressive portfolio of 9,500+ beds across 28 sites in 19 UK cities. This is an exciting opportunity to make the role your own and help shape what an outstanding student experience looks like across the business.
Working closely with Marketing, Communications & Operations, you'll bring fresh ideas to life through events, campaigns and initiatives that engage students throughout the academic year - from social and wellbeing activities to programmes supporting careers, employability, financial wellbeing, life skills and personal development. If you're passionate about creating memorable experiences, building communities and developing initiatives that genuinely add value, this is a fantastic opportunity to make a real impact on a national scale.
Key Responsibilities:
- Develop and deliver student events, campaigns and engagement initiatives across the UK portfolio
- Create programmes around careers, employability, wellbeing and personal development
- Lead and develop the Resident Experience Framework
- Work with site teams to bring national campaigns and experiences to life locally
- Build partnerships with universities, student organisations and external partners
- Lead Student Voice initiatives and turn resident feedback into action
- Monitor engagement, satisfaction and rebooking trends to measure impact
- Identify new ideas and opportunities to continually improve the student experience
Experience & Skills:
- 3+ years' experience within resident/customer experience, marketing & engagement, hospitality, student services or community engagement
- Experience delivering events, engagement programmes or customer experiences
- Strong project management and organisational skills
- Creative, proactive and confident bringing new ideas to the table
- Excellent communication and stakeholder management skills
- Comfortable using customer insight and feedback to drive improvements
What's on Offer:
- A brand new & varied role combining Marketing, Events and Customer Experience
- The opportunity to shape the experience of thousands of students across the UK
- Freedom to develop new events, campaigns and partnerships
- The chance to create initiatives that support students both during university and beyond
- A collaborative role with genuine scope to make an impact
- Salary dependent on experience
- Hybrid working - office based in Wantage, Oxfordshire
Resident Experience Manager in Oxford employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Manager in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deverellsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deverellsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Manager in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deverellsmith:Your cover letter is your chance to shine! Tell us why you want to work at deverellsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deverellsmith!
How to prepare for a job interview at deverellsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
