At a Glance
- Tasks: Create a vibrant community by engaging with residents and hosting fun events.
- Company: Join a leading student accommodation site in Norwich with a welcoming atmosphere.
- Benefits: Competitive salary, full-time hours, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for creativity and personal growth.
- Why this job: Be the heart of the community and enhance resident experiences every day.
- Qualifications: Experience in customer service or hospitality and a passion for people.
The predicted salary is between 24784 - 24784 € per year.
We’re looking for an enthusiastic, energetic and confident Customer Service Advisor to join a large, high-profile purpose-built student accommodation site in Norwich. This is far more than a front desk role - it’s about creating a vibrant, welcoming community. You’ll be the face of the building, someone who knows residents by name, brings positive energy to the site, and isn’t afraid to take the lead on hosting events, building engagement, and making the resident experience unforgettable.
If you’re someone who thrives on interaction, enjoys organising social activities (think quiz nights, resident events, and community initiatives), and loves being at the heart of the action - this could be the perfect role for you.
About the Role
This is a varied, people-focused position combining customer service, community engagement, and operational support within a busy residential environment. Key responsibilities include:
- Delivering a warm, friendly and professional front-of-house experience
- Building strong relationships with residents and creating a real sense of community
- Planning and hosting resident events such as quiz nights, social evenings and engagement activities
- Acting as a visible, energetic presence across the building – not just behind the desk
- Handling resident enquiries, requests and issues with confidence and efficiency
- Supporting viewings and promoting the property to help drive occupancy
- Managing parcels, reception duties and general administration
- Ensuring communal areas are welcoming, well-presented and ready for resident use
- Responding to incidents, logging issues and supporting health & safety procedures
- Carrying out room checks, welfare checks and general on-site support
- Working closely with the wider site and maintenance teams
- Taking a proactive, hands‑on approach to day-to-day operations
About You
We’re looking for someone with personality, confidence and a genuine passion for people.
- Experience in customer service, hospitality, retail or a similar people-facing role
- Outgoing, energetic and confident engaging with a wide range of people
- Comfortable hosting events and bringing new ideas to engage residents
- A natural people-person who can build rapport quickly and create a positive atmosphere
- Confident communicator with strong interpersonal skills
- Proactive, organised and happy to take initiative
- Well-presented and able to represent the brand with confidence
- A team player with a positive, can‑do attitude
What’s on Offer
Full-time, permanent role (Monday–Friday, 11:30am–8pm)
Opportunity to work on a large, flagship student accommodation scheme
The chance to make a real impact on resident experience and community culture
Salary: £24,784.50 + discretionary bonus
Customer Service Advisor in Norwich employer: deverellsmith
Join a vibrant and dynamic team at our purpose-built student accommodation in Norwich, where your role as a Customer Service Advisor goes beyond traditional front desk duties. Enjoy a supportive work culture that values community engagement, offers opportunities for personal growth, and allows you to make a meaningful impact on residents' lives through exciting events and initiatives. With a competitive salary and a focus on creating a welcoming atmosphere, this is an excellent opportunity for those who thrive in a people-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Be the Life of the Party
When you’re networking, don’t just stick to the usual small talk. Show your personality! Share your ideas for fun resident events or community initiatives. This will help you stand out and show that you’re genuinely excited about creating a vibrant atmosphere.
✨Get Social
Use social media to connect with potential employers and other candidates. Join groups related to customer service or student accommodation. Engage in conversations, share your thoughts on community building, and let your enthusiasm shine through!
✨Practice Your Pitch
Prepare a short, engaging pitch about yourself that highlights your experience in customer service and your passion for community engagement. Practice it until it feels natural, so you can confidently introduce yourself at interviews or networking events.
✨Apply Through Us!
Don’t forget to apply through our website! We’re all about making connections and helping you land that perfect role. Plus, it shows you’re serious about joining our team and contributing to an amazing resident experience.
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for creating a vibrant community.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or event hosting. We love seeing how your skills align with our mission of building a welcoming environment!
Show Off Your People Skills:Since this role is all about engaging with residents, share examples of how you've built relationships in previous roles. We’re looking for those natural people-person vibes that can create a positive atmosphere!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at deverellsmith
✨Know Your Community
Before the interview, research the student accommodation and its community. Understand what makes it unique and think about how you can contribute to creating a vibrant atmosphere. This will show your enthusiasm and help you connect with the interviewers.
✨Show Off Your Event Planning Skills
Be ready to discuss any past experiences you have in organising events or activities. Think of specific examples where you successfully engaged a community or group. This will demonstrate your ability to host events like quiz nights and social evenings.
✨Demonstrate Your People Skills
Prepare to showcase your interpersonal skills during the interview. Practice answering questions about how you build rapport with residents and handle difficult situations. Use real-life examples to illustrate your confidence and approachability.
✨Bring Positive Energy
Since this role is all about creating a welcoming environment, let your personality shine through. Be enthusiastic and energetic during the interview. Smile, maintain eye contact, and engage with the interviewers to reflect the positive atmosphere you would bring to the role.
