b Overview /b p As Customer Relations Executive, you represent the development on-site, guiding buyers from reservation to completion and handover. You will manage the marketing suite, assist walk-in visitors, and drive sales progression to ensure timely completions. You’ll coordinate communications, newsletters, and show-home delivery support, collaborating with interior teams to deliver a premium buyer experience. This role blends face-to-face customer care with precise admin and CRM activity to support sales outcomes. /p b Responsibilities /b ul li Main point of contact for the development and maintain an impeccable marketing suite /li li Welcome and assist walk-in visitors with knowledge of the development and local area /li li Progress sales from reservation to completion, actively chasing solicitors to keep deals moving /li li Prepare choices spreadsheets and manage formal buyer communications, including pre-completion and demos /li li Manage CRM records to track interactions and milestones /li li Distribute build updates via newsletters and personalised communications /li li Organise and attend buyer events delivering a premium experience /li li Support show home delivery alongside interior designers and contractors /li /ul b Key requirements /b ul li Sales experience including managing progression or background in sales progression /li li Proactive, persistent approach to chasing solicitors and meeting completion timelines /li li Strong administrative skills and comfort with an admin-heavy role /li li Warm, engaging personality with commitment to exceptional customer service /li li Excellent attention to detail with customer information, documents and selections /li li Strong time management around critical dates like legal completions /li li Collaborative approach with site, sales and customer service teams /li /ul ul li customer-centric approach /li li proactive communication /li li team collaboration /li li CRM management /li li lead tracking and buyer communication /li li administrative systems /li /ul
New Homes Customer Relations Executive employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
