New Homes - Customer Relations Executive

Are you passionate about delivering exceptional customer experiences? Do you pride yourself on your organisation, attention to detail and ability to build lasting relationships? We are partnering with a leading residential developer to recruit a Customer Relations Executive to join their growing team. This is a fantastic opportunity to play a pivotal role in supporting purchasers throughout their home‑buying journey, ensuring every interaction is seamless, professional and customer‑focused.

Working across a portfolio of developments in South London, you will be responsible for guiding customers from reservation through to legal completion and handover, creating a first‑class experience at every stage.

The Role

As Customer Relations Executive, you will act as a key point of contact for purchasers, providing support, guidance and regular communication throughout the buying process. Working closely with sales, customer care and development teams, you will help deliver an outstanding customer journey while maintaining exceptional standards across marketing suites, show homes and customer touchpoints. This role requires someone who is highly organised, customer‑focused and confident managing multiple priorities in a fast‑paced environment. Please note that occasional weekend working may be required depending on site requirements.

Key Responsibilities

• Manage the customer journey from reservation through to legal completion and handover.
• Act as the primary point of contact for purchasers, building strong and lasting relationships.
• Liaise with customers, solicitors, agents and internal stakeholders to ensure a smooth sales progression process.
• Maintain accurate customer records and communications through the CRM system.
• Coordinate customer options and choices selections throughout the build process.
• Manage formal customer communications, including build updates, newsletters and pre‑completion correspondence.
• Organise and support customer events, appointments and home demonstrations.
• Respond promptly and professionally to customer enquiries, ensuring a high level of service at all times.
• Work collaboratively with sales, customer care and development teams to enhance the customer experience.
• Support the presentation and upkeep of marketing suites and show homes, ensuring a premium customer environment.
• Monitor customer feedback and identify opportunities to improve the customer journey.

About You

We are keen to speak with candidates who have a passion for customer service and a genuine desire to create positive experiences. You will have:

• Excellent communication and relationship‑building skills.
• Strong administration and organisational abilities.
• Exceptional attention to detail.
• A proactive and solutions‑focused approach.
• The ability to manage multiple priorities and deadlines effectively.
• Experience using CRM systems and maintaining accurate records.
• A professional, approachable and customer‑centric manner.

Experience within new homes, sales progression, admin, property, hospitality, luxury retail, travel, customer service or another customer‑facing environment would be highly advantageous. Knowledge of sales progression or the home‑buying process would be beneficial, although not essential.

What's on Offer

• Competitive basic salary.
• Bonus opportunity.
• Pension scheme.
• Life assurance.
• 25 days annual leave plus bank holidays.
• Health and wellbeing support.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice scheme.
• Retail and lifestyle discounts.
• Genuine opportunities for career development within a growing and ambitious business.

We work as one. The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt‑in, it's the only way forward.