At a Glance
- Tasks: Support residents and manage property operations in a fast-paced environment.
- Company: Rapidly growing residential property business in Manchester.
- Benefits: Up to £34,500 salary, pension contributions, bonuses, and flexible benefits.
- Other info: Great career growth opportunities and a collaborative work culture.
- Why this job: Join a dynamic team and make a real difference in property management.
- Qualifications: 2+ years in residential property management and strong communication skills.
The predicted salary is between 34500 - 34500 £ per year.
We're currently recruiting for a Property Management Associate on behalf of a rapidly growing residential property business in Manchester. This is an excellent opportunity for someone with property management experience who enjoys working in a fast-paced, customer-focused environment and wants to be part of an ambitious and expanding organisation. The successful candidate will support the wider Property Management team in delivering a high-quality service to residents, ensuring compliance processes are maintained, repairs are managed efficiently, and customer queries are handled professionally.
Key Responsibilities
- Customer & Tenant Support
- Manage inbound and outbound calls and emails, ensuring a high standard of customer service.
- Respond to and redirect enquiries to the appropriate teams where required.
- Arrange and manage resident appointments within agreed service levels.
- Property Management & Compliance Administration
- Maintain accurate property and tenant records across internal systems.
- Coordinate inspections, maintenance requests and repair works with contractors and residents.
- Prepare reports, correspondence and general property administration.
- Ensure compliance documentation such as EICRs, Gas Safety Certificates, EPCs and Right to Rent records are accurate and up to date.
- Log, monitor and close repair cases where appropriate.
- Organise and archive documents securely and accurately.
- Repairs, Maintenance & Contractor Coordination
- Liaise with suppliers and contractors to arrange works, confirm access and obtain updates.
- Monitor appointment completion and escalate delays or issues promptly.
- Support Property Managers with tracking repair progress and outcomes.
- Handover & Onboarding Support
- Assist with setting up new properties on internal systems including SLM, Qube and FixFlo.
- Support mobilisation and property handover activities across the wider business.
- Billing & Administrative Support
- Assist with supplier payments, invoices and utility or council tax billing.
- Support rent account reviews and arrears administration where required.
- Internal Collaboration
- Work closely with teams across Property Management, Lettings, Customer Operations, Finance and Portfolio Management.
- Build strong working relationships internally and with external stakeholders.
Skills & Experience Required
- Essential
- Minimum 2 years' experience within residential property management.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Comfortable managing phone and email enquiries in a busy environment.
- Strong attention to detail and accurate record keeping.
- Proactive and solutions-focused approach.
- Desirable
- Experience within property management or lettings.
- Familiarity with systems such as SLM, FixFlo or Qube.
- Understanding of landlord compliance and housing standards.
What Our Client Is Looking For
- A proactive individual who thrives in a fast-moving environment.
- Someone with a customer-first mindset and strong collaborative approach.
- A team player who is passionate about delivering excellent service and improving processes.
Benefits
- Pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Flexible lifestyle benefits and discounted shopping
- 24 days' holiday plus bank holidays
- Wellbeing initiatives and enhanced parental leave policies
Property Management Associate - Manchester - up to £34,500 employer: deverellsmith
Join a rapidly growing residential property business in Manchester that values its employees and fosters a dynamic work culture. With a strong focus on customer service, this company offers excellent benefits including a generous pension contribution, annual performance-related bonuses, and flexible lifestyle perks. Employees are encouraged to grow within the organisation, supported by wellbeing initiatives and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Associate - Manchester - up to £34,500
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our growing team.
We think you need these skills to ace Property Management Associate - Manchester - up to £34,500
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property management experience and any relevant achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about property management and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention your customer-first mindset!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your excellent verbal and written communication skills. Use clear language and a friendly tone to reflect how you’d interact with tenants.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at deverellsmith
✨Know Your Stuff
Make sure you brush up on your property management knowledge. Familiarise yourself with key compliance documents like EICRs and Gas Safety Certificates, as well as the systems mentioned in the job description, such as SLM and FixFlo. This will show that you're not just interested in the role but also understand the ins and outs of the industry.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've handled customer queries in the past. Think of specific situations where you went above and beyond to ensure a resident's needs were met. This will highlight your proactive and solutions-focused approach.
✨Demonstrate Your Organisational Skills
With multiple priorities to juggle, it's crucial to showcase your organisational abilities. Prepare to discuss how you manage your time and keep track of various tasks. You might even want to bring a planner or digital tool you use to stay organised, as it can serve as a great visual aid during the interview.
✨Be a Team Player
This role requires collaboration across different teams, so be prepared to talk about your experience working with others. Share examples of how you've built strong relationships with colleagues or external stakeholders. Emphasising your team spirit will resonate well with the company's values.
