Customer Relations ExecutiveLocation: On-site, West LondonSalary: 45,000 basic + bonusContract: Full-time, Tuesday - SaturdayAbout the opportunityA London-focused homebuilder is adding a Customer Relations Executive to its Sales Operations team. You will be based on-site and will be the face of the development, guiding buyers from reservation to legal completion and handover. Day to day, you will own the marketing suite, act as the local expert for walk-in visitors and drive sales progression so that deals reach completion on time.Key responsibilitiesAct as the main point of contact for the development, keeping the marketing suite in impeccable conditionWelcome walk-in visitors with expert knowledge of the development and local areaProgress sales from reservation to completion, proactively chasing solicitors to keep deals movingComplete choices spreadsheets and lead formal buyer communication, including pre-completion correspondence and home demonstrationsManage CRM records to track interactions and key milestonesShare build updates through newsletters and personalised communicationOrganise and attend buyer events that deliver a premium experienceSupport show home delivery alongside interior designers and contractorsRequirementsSales experience that includes managing your own progression, or a background in sales progressionA proactive, persistent approach to chasing solicitors and keeping completions on trackStrong administrative skills and comfort with an admin-heavy roleA warm, engaging personality and a genuine commitment to exceptional customer serviceExcellent attention to detail with customer information, documents and selectionsStrong time management around critical dates such as legal completionsA collaborative approach with site, sales and customer service teamsWe are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.
New Homes Customer Relations Executive in London employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
