Facilities Manager - BTR in London

Overview

A leading residential developer is seeking an experienced Facilities Manager to oversee the operational excellence of a Build to Rent (BTR) development. This key position requires a proactive, hands-on professional with strong technical knowledge and a passion for delivering high standards across the portfolio.

Location: Vauxhall; 3 days on site with site visits; London-based 2 days; Mon–Fri.

Key Responsibilities

• Overseeing the maintenance and repair of all building services, ensuring a safe, well-maintained, and comfortable living environment for residents.
• Taking a hands-on approach to resolving technical issues and ensuring building systems meet operational requirements.
• Monitoring building performance proactively to identify trends, inefficiencies, and areas for improvement.
• Leading the management of contractors and suppliers, ensuring services are delivered to a high standard and provide value for money.
• Conducting routine site inspections and addressing maintenance issues before they escalate.
• Collaborating closely with specialist contractors, maintenance coordinators, property management, and leasing teams to ensure a seamless resident experience.
• Acting as an escalation point for facility-related resident concerns, resolving issues confidently and efficiently.
• Supporting budget management by controlling costs and driving operational efficiencies.
• Contributing to sustainability goals by improving energy efficiency and environmental performance across the development.
• Managing and mentoring on-site facilities staff, ensuring high standards of service delivery.
• Assisting with technical projects and lifecycle works as required.

Ideal Candidate Profile

• Proven experience in facilities management, ideally within the Build to Rent, PRS, or high-end residential sectors.
• Strong understanding of building systems, maintenance procedures, and compliance requirements.
• A recognised health & safety qualification (e.g., IOSH or NEBOSH) is highly desirable.
• Demonstrated ability to manage contractors and suppliers effectively.
• Excellent problem-solving and organisational skills with a practical, hands-on approach.
• Strong communication and leadership skills, with the ability to work cross-functionally across departments.
• A resident-focused mindset with a commitment to delivering an exceptional living experience.
• Flexibility to respond to out-of-hours issues when necessary.