At a Glance
- Tasks: Support customer feedback programmes and maintain performance data for a leading property developer.
- Company: Join a fast-paced, growing property developer focused on customer satisfaction.
- Benefits: Competitive salary, bonus, 25 days holiday, health perks, and lifestyle discounts.
- Other info: Enjoy excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact on customer experience while developing your career in a dynamic environment.
- Qualifications: Experience in administration or customer service with strong organisational and communication skills.
The predicted salary is between 25768 - 31494 £ per year.
Location: London
Salary: Competitive, plus discretionary bonus
Working Pattern: Full-time
Are you highly organised, customer-focused and confident working with data and people? We're supporting a leading and growing property developer with the appointment of a Customer Experience Administrator to join its Customer Experience team. This is an excellent opportunity for someone with experience in administration, customer service, customer experience or coordination who is looking to develop their career within a fast-paced organisation where customer satisfaction is a key priority.
The Role
As Customer Experience Administrator, you'll play an important role in supporting customer feedback and engagement programmes across the business. You'll coordinate customer satisfaction activities, maintain accurate performance data, produce reports and provide day-to-day administrative support to the Customer Experience team. The role will suit someone who is organised, detail-oriented and comfortable communicating with both customers and internal stakeholders.
Key Responsibilities
- Coordinate the administration and delivery of customer feedback and survey programmes, ensuring activities are completed accurately and within agreed timescales.
- Manage the collection, processing and maintenance of customer feedback data.
- Monitor survey activity, response rates and customer satisfaction results, highlighting any issues or anomalies.
- Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
- Produce regular reports, data summaries and performance updates to support customer insight and business decision-making.
- Support the analysis of customer feedback, identifying trends and opportunities to enhance the customer experience.
- Coordinate recognition initiatives linked to customer satisfaction and positive customer feedback.
- Administer customer and employee reward and incentive schemes.
- Maintain accurate records and documentation in line with company policies and data protection requirements.
- Build effective working relationships with internal stakeholders.
- Contribute to the continuous improvement of customer experience processes, reporting and engagement activities.
- Provide general administrative support to the Customer Experience team as required.
About You
You'll ideally have previous experience in an administrative, customer service, customer experience or coordination role. We're looking for someone with:
- Excellent organisational skills and the ability to manage multiple priorities and deadlines.
- Strong attention to detail and a high level of accuracy when handling data and records.
- Excellent written and verbal communication skills.
- A confident, professional and engaging telephone manner.
- The ability to build rapport and communicate effectively with customers.
- Good working knowledge of Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.
- The ability to work independently, use initiative and manage your workload effectively.
- A genuinely customer-focused approach and a commitment to delivering excellent service.
What's on Offer?
You'll receive a competitive salary and discretionary bonus, alongside a broad benefits package designed to support your financial wellbeing, health and work-life balance.
- Holiday & Financial: 25 days' annual leave plus bank holidays, holiday trading scheme, long-service days, group pension and life insurance.
- Health & Wellbeing: Employee Assistance Programme, Virtual GP, Health Cash Plan and access to gym benefits.
- Lifestyle & Savings: Electric vehicle salary sacrifice scheme, Cycle to Work, shopping and lifestyle discounts, technology salary sacrifice scheme and Payroll Giving.
- Additional Benefits: A range of further employee benefits, including onsite facilities and subsidised refreshments at head office.
Customer Experience Admin in London employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Admin in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deverellsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deverellsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Admin in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deverellsmith:Your cover letter is your chance to shine! Tell us why you want to work at deverellsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deverellsmith!
How to prepare for a job interview at deverellsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
