Overview
As an Assistant Property Manager for a PBSA operator, you help drive a great resident experience while supporting occupancy, operations and compliance on site. You work closely with the Property Manager to deliver excellent service, manage day-to-day property activities, and contribute to team development. The role combines customer care, sales support and operational oversight to support growth and resident satisfaction. This is a hands-on opportunity in a growing PBSA environment with clear progression paths and on-site impact.
Pay / Benefits
- bonus scheme
- development opportunities
- positive on-site role
- salary range specified
- structured shift pattern
- Saturday rota
Responsibilities
- Deliver high-quality customer service to students, prospective residents, contractors and visitors
- Serve as a main contact for resident queries and complaints and resolve issues promptly
- Organise resident events to foster community and engagement
- Support sales and leasing efforts to maximise occupancy; conduct property viewings and maintain presentation standards
- Assist with arrears management, record-keeping in property management systems, and financial administration
- Support day-to-day PBSA operations, maintenance coordination and contractor oversight
- Assist with compliance, safety inspections, and coordination with facilities team
- Deputise for Property Manager, support recruitment, onboarding and team development
- Help manage rotas and ensure adequate building cover
- Contribute to team meetings and process improvements
Key requirements
- PBSA or residential property experience
- Strong customer service background
- Experience with sales, occupancy targets or commercial goals
- Excellent communication and relationship-building
- Strong organisational skills and attention to detail
- Proactive and solution-focused
- Ability to work independently and in a team
- Good IT skills including Microsoft Office
- Ability to handle confidential information
- Flexibility to work Saturdays on a rota
- customer-focused
- communication
- relationship-building
- Microsoft Office
- experience with property management software (desirable)
- Yardi (desirable)
Assistant Property Manager in London employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
