Leasing Manager

Company Overview
Join a growing property group as they expand their portfolio across key locations in the South East. They are seeking a dynamic Lettings Manager to lead residential and commercial lets across their growing portfolio.

Position Summary
We are looking for an experienced Lettings Manager to oversee the day-to-day lettings operations across a property portfolio covering multiple locations in the South East region. This hands‐on leadership role requires someone who can manage lettings teams effectively, ensure high standards of customer service and compliance, and drive performance across multiple locations, with regular time spent visiting branches and properties.

Key Responsibilities
Strategic & Commercial Leadership

Develop and implement the lettings strategy in line with business objectives

Drive revenue growth, profitability, and market share within the lettings portfolio

Analyse market trends, rental values, and competitor activity to inform pricing and strategy

Set and monitor KPIs, budgets, and forecasts for the lettings department

Team Leadership & Development

Lead, manage, and motivate the lettings team to achieve and exceed targets

Recruit, train, and develop high‐performing negotiators and managers

Conduct regular performance reviews, coaching, and appraisals

Foster a positive, professional, and customer‐focused team culture

Operations & Compliance

Oversee day‐to‐day lettings operations to ensure efficiency and consistency

Ensure full compliance with all relevant legislation and regulations (e.g. AML, Right to Rent, deposit protection, HMO requirements)

Implement and maintain best‐practice processes and systems

Manage risk and resolve complex issues or escalated complaints

Client & Stakeholder Management

Provide regular reports on arrears, current and upcoming vacancies and rental levels

Make regular inspections of the portfolio to provide input on asset management decisions

Issue relevant notices and coordinate credit control

Marketing & Business Development

Work closely with Operations Team to promote lettings services and properties

Support new business generation and portfolio growth

Identify opportunities for cross‐selling and additional revenue streams

Expand external services to other landlords

Skills & Experience
Essential

Proven senior‐level experience within residential lettings

Strong leadership and people management skills

Excellent commercial awareness and negotiation ability

In‐depth knowledge of lettings legislation and compliance

Strong analytical, organisational, and problem‐solving skills

Excellent communication skills

Desirable

ARLA/Propertymark qualification or equivalent

Experience managing large or multi‐branch lettings operations

Experience in build‐to‐rent or institutional portfolios

Package & Benefits

Competitive salary commensurate with experience

Company vehicle or travel allowance

Performance‐based bonuses

Professional development opportunities

Location
This role covers multiple locations across the South East. The successful candidate must be comfortable with regular travel between sites.

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