At a Glance
- Tasks: Lead customer care operations and manage a dedicated team for heritage property projects.
- Company: Award-winning property developer focused on restoring historically significant buildings.
- Benefits: Competitive salary, car allowance, private healthcare, and career development opportunities.
- Other info: Join a respected company that values quality, craftsmanship, and customer satisfaction.
- Why this job: Be part of unique heritage projects and ensure exceptional customer service.
- Qualifications: 5+ years in construction or customer care management with strong leadership skills.
The predicted salary is between 49500 - 60500 £ per year.
Location: Stansted Mountfitchet with frequent site visits
Salary: Up to £55,000 + a car allowance
Contract: Full-time, Monday-Friday
Highlights:
- Lead customer care operations for an award-winning heritage property developer specialising in listed buildings
- Manage a dedicated team whilst working collaboratively with project and sales departments
- Drive exceptional service standards that consistently rank among the top performers in benchmark surveys
About the opportunity
A prestigious property developer specialising in the sensitive restoration of historically significant buildings is seeking an experienced Customer Care Manager to join their team. This role offers the opportunity to work on unique heritage projects, ensuring each customer receives an outstanding level of service from exchange of contracts through to aftercare.
What makes the role exceptional
This position provides a rare opportunity to be involved in the restoration and conversion of some of Britain's most architecturally significant buildings. You'll be working with a company that prides itself on maintaining the highest standards of construction, blending historical preservation with modern living requirements. The role offers genuine career development within a respected organisation that values quality, craftsmanship and customer satisfaction above all else.
Key responsibilities
- Act as the main point of contact for customer care, working closely with project teams to manage expectations and ensure swift resolution of defects
- Conduct thorough quality inspections of completed units, maintaining rigorous adherence to high-quality construction standards
- Lead home demonstrations in a professional manner, advising customers on property features and maintenance
- Monitor and manage subcontractor relationships, ensuring remedial work is completed promptly and to high standards
- Provide detailed analysis and feedback on performance trends to senior management
- Build positive relationships with customers from exchange of contracts through to completion
- Manage assigned developments to consistently achieve top industry benchmark ratings for customer satisfaction
Requirements
- Minimum 5 years' experience in construction or customer care management
- Sound practical knowledge of the construction process, ideally with on-site experience
- Experience in dealing with listed buildings (preferred)
- Team management experience with strong leadership skills
- Excellent communication skills, both verbal and written
- Strong attention to detail and problem-solving abilities
- Good cost management skills
- Computer literacy including Word, Excel and email applications
- Clean driving licence
Rewards and benefits
- Competitive salary package
- Opportunity to work on unique heritage properties of significant architectural importance
- Career development within an established and respected company
- Professional working environment with a focus on quality and craftsmanship
- Company car or car allowance (to be confirmed)
- Pension scheme
- Private healthcare
- Performance-related bonus scheme
We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.
Customer Care Manager (m/w/d) in Kent employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager (m/w/d) in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deverellsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deverellsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Manager (m/w/d) in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deverellsmith:Your cover letter is your chance to shine! Tell us why you want to work at deverellsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deverellsmith!
How to prepare for a job interview at deverellsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
