At a Glance
- Tasks: Engage with residents and create a welcoming atmosphere in a vibrant co-living space.
- Company: Leading operator in the co-living sector, focused on community and connection.
- Benefits: Competitive pay, dynamic work environment, and opportunities to meet new people.
- Other info: Join a supportive team and enjoy a lively workplace culture.
- Why this job: Be the friendly face of a community and make a real difference in residents' lives.
- Qualifications: Customer service experience and a passion for connecting with people.
The predicted salary is between 29250 - 35750 £ per year.
We are working on behalf of our client, a leading operator in the co-living sector, to find a Resident Experience Host for their building in London.
The Role:
Our client is looking for someone to act as the face of their co-living building, playing a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. Alongside the rest of the team, you'll help shape a vibrant culture within the building. While this role is focused on service delivery, our client wants their service to feel human and informal, so they're looking for candidates who genuinely enjoy meeting new people.
Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Managing and responding to general enquiries via phone, email, and other channels
- Key and parcel management
- Rectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance issues
- Co-ordinating, instructing, and allowing access for services to the development
- Recording, monitoring, and responding to any resident feedback
- Managing bookings of meeting and event spaces for residents and external guests
- Providing clear and concise handovers to the day team arriving on shift
- Conducting daily building walks and monitoring CCTV
Our client is looking for candidates with:
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Previous experience using the Yardi CRM system
- Exceptional customer service skills and a natural people person who can quickly build rapport
- A high level of organisation and the ability to make decisions under pressure
- Excellent communication and listening skills
- A high level of attention to detail
- Confidence with IT software and systems
If you feel you'd be a great fit for this role, please get in touch or apply directly - we'd love to hear from you.
Resident Services Host in Kennington employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, you will have access to comprehensive benefits, including a competitive salary, discretionary bonuses, and travel allowances, all while working on exciting high-rise construction projects that shape the city's skyline.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Host in Kennington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deverellsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deverellsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Services Host in Kennington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deverellsmith:Your cover letter is your chance to shine! Tell us why you want to work at deverellsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deverellsmith!
How to prepare for a job interview at deverellsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
