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For Companies At a Glance
- Tasks: Lead a dynamic property management team and ensure top-notch service for landlords and tenants.
- Company: Reputable property agency in South West London with a focus on innovation and personal service.
- Benefits: Competitive salary, ongoing training, 23 days annual leave, and flexible work options.
- Why this job: Make a real impact in property management while enjoying a vibrant work culture.
- Qualifications: Experience in AST property management and strong leadership skills required.
- Other info: Join a forward-thinking team with excellent career growth opportunities and regular social events.
The predicted salary is between 60000 - 84000 £ per year.
Location: South West London (with 1 day WFH)
Salary: Circa £70,000 - £80,000 per annum
About Us
We are a forward-thinking, highly reputable property agency operating across South West London. Our expertise lies in premium lettings and property management, offering a bespoke, relationship-led service to landlords and tenants alike. Our success is built on exceptional service, in-depth local knowledge, and a genuine commitment to doing things properly - combining a traditional, personal approach with modern systems and innovation.
The Role
As Head of Property Management, you will oversee the entire AST management operation - ensuring a best-in-class experience for landlords and tenants while leading and developing a high-performing team. You will manage the delivery of day-to-day property management services, compliance, renewals, maintenance, and client care, working closely with the leadership team to refine processes and uphold service standards. This is a hands-on leadership role where your commercial awareness, people skills, and operational expertise will make a real difference.
Key Responsibilities
- Lead, mentor, and develop the property management team to deliver exceptional service to landlords and tenants.
- Oversee all aspects of AST property management - from move-in to move-out - including maintenance, renewals, deposit returns, compliance, and tenancy progression.
- Ensure all properties and tenancies comply with current legislation (gas, electrical, EPC, licensing, HMO, right to rent, etc.).
- Maintain and strengthen client relationships through clear communication, proactive updates, and professional advice.
- Oversee portfolio performance, renewals, arrears management, and client retention.
- Work with senior leadership to refine systems and processes, driving efficiency and consistency across the department.
- Liaise with contractors and suppliers to ensure quality, cost-effectiveness, and timely delivery of works.
- Monitor KPIs, service levels, and team performance; identify and implement continuous improvements.
- Support the lettings and accounts teams to ensure smooth tenancy operations and client satisfaction.
- Represent the property management function at a senior level, contributing to business strategy and growth.
About You
- Significant experience in AST property management, ideally within a London-based lettings agency.
- Proven experience leading or managing a property management team.
- In-depth understanding of tenancy law, compliance, and legislation affecting residential lettings.
- Excellent relationship management and communication skills - with both landlords and tenants.
- Strong organisational and problem-solving abilities with a proactive, can-do mindset.
- Commercially astute, KPI-driven, and confident working in a fast-paced environment.
- Proficient with property management software (e.g. Reapit, Jupix, or similar).
- Professional qualification (ARLA, IRPM, or equivalent) or willingness to obtain it.
- A strong focus on customer experience and service delivery excellence.
Ongoing, intensive training including industry-recognised qualifications. Team and individual incentives to reward hard work. Annual leave: 23 days + bank holidays + your birthday off. Modern, state-of-the-art office space. Regular social events, including monthly gatherings and summer/winter parties. Option to work from home 1 day per week.
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Management
✨Tip Number 1
Network like a pro! Attend property management events and connect with industry professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a portfolio showcasing your achievements in property management. This could be anything from successful projects to testimonials from landlords and tenants. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals. We want to see that you’re not just a fit for the role, but for our team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our forward-thinking team.
We think you need these skills to ace Head of Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Property Management role. Highlight your leadership experience and knowledge of AST property management to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how your background aligns with our values. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s improving client satisfaction or streamlining processes, we want to see what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at deverellsmith
✨Know Your Stuff
Make sure you brush up on your knowledge of AST property management and the relevant legislation. Familiarise yourself with current compliance requirements and be ready to discuss how you've navigated these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific challenges you've faced and how you motivated your team to deliver exceptional service, as this role is all about people management.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you’ve driven operational excellence in past positions. Highlight any KPIs you've managed and improvements you've implemented, showing that you understand the business side of property management.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company’s approach to client relationships and team development. This shows your genuine interest in their operations and culture.
