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For Companies At a Glance
- Tasks: Lead a dynamic property management team and ensure top-notch service for landlords and tenants.
- Company: Reputable property agency in South West London with a focus on premium lettings.
- Benefits: Competitive salary, ongoing training, 23 days annual leave, and flexible work options.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in AST property management and strong people skills required.
- Other info: Join a vibrant team with regular social events and excellent career growth opportunities.
The predicted salary is between 60000 - 84000 £ per year.
Head of Property Management
Location: South West London (with 1 day WFH)
Salary: Circa £70,000 – £80,000 per annum
About Us
We are a forward-thinking, highly reputable property agency operating across South West London. Our expertise lies in premium lettings and property management, offering a bespoke, relationship-led service to landlords and tenants alike.
Our success is built on exceptional service, in-depth local knowledge, and a genuine commitment to doing things properly – combining a traditional, personal approach with modern systems and innovation. We\’re now looking for a talented Head of Property Management to lead our AST property management division and drive operational excellence.
The Role
As Head of Property Management, you will oversee the entire AST management operation – ensuring a best-in-class experience for landlords and tenants while leading and developing a high-performing team. You\’ll manage the delivery of day-to-day property management services, compliance, renewals, maintenance, and client care, working closely with the leadership team to refine processes and uphold service standards.
This is a hands-on leadership role where your commercial awareness, people skills, and operational expertise will make a real difference.
Key Responsibilities
- Lead, mentor, and develop the property management team to deliver exceptional service to landlords and tenants.
- Oversee all aspects of AST property management – from move-in to move-out – including maintenance, renewals, deposit returns, compliance, and tenancy progression.
- Ensure all properties and tenancies comply with current legislation (gas, electrical, EPC, licensing, HMO, right to rent, etc.).
- Maintain and strengthen client relationships through clear communication, proactive updates, and professional advice.
- Oversee portfolio performance, renewals, arrears management, and client retention.
- Work with senior leadership to refine systems and processes, driving efficiency and consistency across the department.
- Liaise with contractors and suppliers to ensure quality, cost-effectiveness, and timely delivery of works.
- Monitor KPIs, service levels, and team performance; identify and implement continuous improvements.
- Support the lettings and accounts teams to ensure smooth tenancy operations and client satisfaction.
- Represent the property management function at a senior level, contributing to business strategy and growth.
About You
Essential:
- Significant experience in AST property management, ideally within a London-based lettings agency.
- Proven experience leading or managing a property management team.
- In-depth understanding of tenancy law, compliance, and legislation affecting residential lettings.
- Excellent relationship management and communication skills – with both landlords and tenants.
- Strong organisational and problem-solving abilities with a proactive, can-do mindset.
- Commercially astute, KPI-driven, and confident working in a fast-paced environment.
- Proficient with property management software (e.g. Reapit, Jupix, or similar).
Desirable:
- Professional qualification (ARLA, IRPM, or equivalent) or willingness to obtain it.
- Experience managing portfolios for high-value or corporate landlords.
- A strong focus on customer experience and service delivery excellence.
Benefits & Perks
- Ongoing, intensive training including industry-recognised qualifications.
- Team and individual incentives to reward hard work.
- Annual leave: 23 days + bank holidays + your birthday off.
- Modern, state-of-the-art office space.
- Regular social events, including monthly gatherings and summer/winter parties.
- Option to work from home 1 day per week.
Head of Property Management employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Management
✨Tip Number 1
Network like a pro! Attend property management events and connect with industry professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a portfolio showcasing your achievements in property management. This could be anything from successful projects to testimonials from landlords and tenants. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by brushing up on tenancy laws and compliance issues. Be ready to discuss how you've handled challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Head of Property Management
Some tips for your application 🫡
Show Your Passion for Property Management: When writing your application, let your enthusiasm for property management shine through. We want to see that you genuinely care about delivering exceptional service to landlords and tenants alike. Share any relevant experiences that highlight your commitment to the industry!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in AST property management and leadership skills. We love seeing how your background aligns with our values and the specific requirements of the Head of Property Management position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read through your qualifications and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at deverellsmith
✨Know Your Stuff
Make sure you brush up on your knowledge of AST property management and the relevant legislation. Familiarise yourself with current compliance requirements and be ready to discuss how you've navigated these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific challenges you've faced and how you motivated your team to deliver exceptional service to landlords and tenants.
✨Demonstrate Relationship Management
Be ready to talk about how you've built and maintained strong relationships with clients. Share anecdotes that illustrate your communication skills and proactive approach to client care, as this is crucial for the role.
✨Bring Your Commercial Awareness
Understand the business side of property management. Be prepared to discuss how you've driven efficiency and improved processes in your previous roles, and how you plan to contribute to the company's growth and strategy.
