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For Companies At a Glance
- Tasks: Engage with members, manage social media, conduct property tours, and provide exceptional customer service.
- Company: Join a dynamic team at a new property development in Staines, focused on community engagement.
- Benefits: Enjoy a competitive daily rate, creative freedom, and professional development opportunities.
- Why this job: Perfect for social media enthusiasts wanting to gain experience in the property sector while making connections.
- Qualifications: Strong social media skills, customer service experience, and excellent communication abilities are essential.
- Other info: This is a temporary 5-week role, ideal for students seeking short-term employment.
Location: New development site (Staines area)
Contract Type: Fixed-term (5 weeks)
Start Date: 1st of July
Working Hours: 8 hours per day, on-site with flexibility between 8:00 - 20:00. Occasional weekend working may be required.
About the Role
We're seeking an enthusiastic Customer Service Assistant to join our team at an exciting new property development. This temporary 5-week role is perfect for someone who loves engaging with people and has strong social media skills. You'll be the first point of contact for prospective members and play a crucial role in delivering exceptional customer service while the site establishes itself before our General Manager starts in August.
Key Responsibilities
- Community Care, Engagement and Satisfaction
- Front of House Excellence: Lead telephone and in-person support, handling day-to-day member queries.
- Relationship Building: Develop and maintain relationships with prospective members, ensuring high-level customer service and satisfaction.
- Social Media Management: Actively engage with members through various online platforms, create TikTok content and virtual tours, respond to messages and manage social media presence.
- Event Support: Assist with visual promotions for upcoming programming/events and community initiatives.
- Member Experience: Support the development of member experience through programming, initiatives, and events.
- Proactive Communication: Keep management informed of any arising concerns and actively seek member feedback.
- Property Viewings: Conduct engaging property tours, showcasing features and benefits to potential members.
- Pipeline Management: Assist with lettings and actively manage the enquiry pipeline through to booking.
- Product Knowledge: Maintain full understanding of all products, services, and competitor offerings.
- Administrative Support: Handle light administrative duties including writing emails, processing agreements, and maintaining records.
- Contractor Liaison: Coordinate with external contractors, ensuring proper site access procedures.
- Membership Processing: Prepare and process membership agreements in line with company procedures.
- Timely Communication: Deal with member enquiries promptly and maintain organised email systems.
- Site Presence: Maintain professional presence on-site, ensuring proper signing in/out procedures.
- Financial Awareness: Support basic financial management tasks and communicate any issues to management.
- Health & Safety: Follow all H&S policies and procedures, including fire and emergency protocols.
What We're Looking For
Essential Requirements
- Social Media Expertise: Strong experience with social media platforms, particularly TikTok and virtual content creation.
- Customer Service Background: Previous experience in customer service, leasing, or property roles.
- Communication Skills: Excellent verbal and written communication abilities.
- Professional Attitude: Reliable, punctual, and able to represent the company professionally.
- Tech Savvy: Comfortable with computerised booking and management systems.
- People Person: Naturally friendly and approachable manner with strong interpersonal skills.
Desirable Qualities
- Experience in property or lettings industry.
- Event coordination experience.
- Financial administration knowledge.
- Flexibility to work varied hours within operating times.
What We Offer
- Competitive daily rate for 40 hours per week.
- Opportunity to work on a brand-new development.
- Creative freedom with social media content.
- Supportive team environment.
- Professional development in the property sector.
Working Conditions
- Monday to Friday core hours with flexibility between 8:00-20:00.
- Occasional weekend work may be required.
- On-site presence required for full shift duration.
- Physical requirements include conducting property tours and general office duties.
Application Process: Please send your CV and a brief cover letter highlighting your social media experience and customer service background.
Equal Opportunities: We believe in equal opportunities and inclusivity, valuing the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities and are open to discussing any reasonable adjustments you may need.
Please note: This is a temporary 5-week position that will conclude before our General Manager starts in August, making it ideal for someone seeking short-term employment or looking to gain valuable experience in the property sector.
Customer Service & Leasing Assistant- New BTR Development employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Leasing Assistant- New BTR Development
✨Tip Number 1
Familiarise yourself with the local property market in Staines. Understanding the area and its amenities will help you engage more effectively with prospective members during property viewings.
✨Tip Number 2
Brush up on your social media skills, especially TikTok. Create a few sample videos showcasing properties or community events to demonstrate your creativity and ability to engage with potential members online.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when handling inquiries and building relationships with prospective members.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to ensure customer satisfaction, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Service & Leasing Assistant- New BTR Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and social media management. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your enthusiasm for engaging with people and your experience with social media platforms like TikTok. Mention specific examples of how you've successfully managed customer interactions or created engaging content.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Flexibility and Professionalism: Mention your ability to work varied hours and your professional attitude. This shows that you are adaptable and ready to represent the company positively in all situations.
How to prepare for a job interview at deverellsmith
✨Showcase Your Social Media Skills
Since the role requires strong social media expertise, be prepared to discuss your experience with platforms like TikTok. Bring examples of content you've created or campaigns you've managed to demonstrate your creativity and engagement skills.
✨Demonstrate Customer Service Excellence
Highlight your previous customer service experience by sharing specific examples of how you've handled challenging situations. Emphasise your ability to build relationships and ensure customer satisfaction, as this is crucial for the role.
✨Prepare for Property Knowledge Questions
Familiarise yourself with the property development sector and the specific offerings of the company. Being knowledgeable about competitor services can also set you apart, showing that you're proactive and well-informed.
✨Exude Professionalism and Approachability
As a front-of-house representative, it's essential to present yourself professionally while being friendly and approachable. Practice your body language and communication style to ensure you make a positive first impression during the interview.
