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- Tasks: Support Turkish-speaking clients throughout their property buying journey with exceptional service.
- Company: Leading property developer known for quality and integrity.
- Benefits: Competitive salary, performance bonus, professional development, and a dynamic work environment.
- Why this job: Make a real difference in clients' lives while working in a multicultural team.
- Qualifications: Fluent Turkish speaker with customer service experience; property industry knowledge is a plus.
- Other info: Join a team that values exceptional customer care and offers growth opportunities.
The predicted salary is between 33600 - 58800 £ per year.
Location: London
Salary: Up to £47,000 + Bonus
Are you a fluent Turkish speaker with excellent customer service skills? We are working with a leading property developer who is seeking a dedicated Customer Service Advisor to provide outstanding support to their Turkish-speaking clients throughout their property buying journey.
About the Role
As a Customer Service Advisor, you will be the primary point of contact for Turkish-speaking customers, ensuring they receive a seamless and exceptional experience from initial enquiry through to completion and beyond. You will work closely with sales, construction, and legal teams to deliver best-in-class customer care.
Key Responsibilities
- Act as the main liaison for Turkish-speaking clients throughout the sales and post-sales process
- Provide regular updates on construction progress and development milestones
- Coordinate property viewings, demonstrations, and handovers
- Handle customer enquiries, concerns, and complaints with professionalism and empathy
- Liaise with internal departments including sales, construction, legal, and after-care teams
- Maintain accurate customer records and documentation
- Conduct property inspections and snagging appointments
- Build strong, lasting relationships with clients to encourage referrals and repeat business
- Translate documentation and communications between English and Turkish as required
What We Are Looking For
- Fluent Turkish speaker (verbal and written) - essential
- Previous customer service or client-facing experience
- Property or construction industry experience highly desirable
- Strong organisational and problem-solving abilities
- Professional, patient, and detail-oriented approach
- Ability to manage multiple clients and priorities simultaneously
- Proficient with CRM systems and Microsoft Office
- Right to work in the UK
What’s On Offer
- Competitive salary up to £47,000
- Performance-related bonus
- Opportunity to work with a reputable property developer
- Professional development and training
- Dynamic and multicultural work environment
Join a developer that values quality, integrity, and exceptional customer care. If you are passionate about delivering outstanding service and want to make a real difference in clients' property journeys, apply today.
Customer Service Executive - Turkish employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Turkish
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and customer service sectors. You never know who might have a lead on that perfect Customer Service Executive role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and property management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your Turkish language skills! If you get the chance, demonstrate your fluency during interviews or networking events. It’s a key asset that sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor position, and we’re here to support you every step of the way.
We think you need these skills to ace Customer Service Executive - Turkish
Some tips for your application 🫡
Show Off Your Turkish Skills: Since this role is all about helping Turkish-speaking clients, make sure to highlight your fluency in Turkish. Use it in your application where relevant, and don’t shy away from mentioning any experience you have in customer service that involved Turkish-speaking clients.
Tailor Your Experience: We want to see how your previous roles relate to this position. If you've worked in customer service or the property industry, give us the juicy details! Share specific examples of how you’ve handled customer enquiries or resolved issues, especially in a multicultural setting.
Be Professional Yet Personable: While we love professionalism, we also appreciate a friendly touch. Your written application should reflect your ability to connect with clients. Use a warm tone, but keep it professional—show us you can balance both!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at deverellsmith
✨Brush Up on Your Turkish
Since this role requires fluency in Turkish, make sure you practice your language skills before the interview. Prepare to answer common customer service questions in Turkish and be ready to demonstrate your ability to translate between English and Turkish seamlessly.
✨Know the Company Inside Out
Research the property developer thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role. Be ready to discuss how you would handle specific situations, such as a dissatisfied client or a complex enquiry. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
As a Customer Service Executive, you'll need to juggle multiple clients and priorities. Be prepared to share examples of how you've successfully managed your time and organised tasks in previous roles. Highlight any experience with CRM systems to demonstrate your tech-savviness.