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- Tasks: Coordinate customer service for new build properties and manage resident queries.
- Company: Join a leading company in high-end property development.
- Benefits: Enjoy flexible working hours and a supportive office environment.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Work Monday to Friday, with options for agile working hours.
The predicted salary is between 28800 - 43200 £ per year.
Fancy working in the world of high-end new build property customer service?
Days + hours: Monday - Friday, 8am-5pm. They do offer some agile working so coordinators can choose to work 7-4 or 9-6pm.
Location: North West London
As a New Homes Customer Service Coordinator, you will:
- Liaise with contractors to ensure defects and/or snagging are addressed within the specified time frame.
- Answer inbound calls and queries from residents in new build homes.
- Contribute to the smooth running of the office by undertaking general duties such as answering phones, filing, and other tasks as needed.
Customer Service Coordinator employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the new build property market in North West London. Understanding the common issues residents face and the typical processes involved will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Customer Service Coordinator, you'll be handling inbound calls, so being clear and friendly can make a big difference in how you connect with potential residents.
✨Tip Number 3
Network with professionals in the property and customer service sectors. Attend local events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will demonstrate your capability to handle the snagging and defect resolution tasks effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Customer Service Coordinator in the new build property sector. Highlight your understanding of liaising with contractors and addressing customer queries in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, particularly in property or construction. Use specific examples that demonstrate your ability to handle calls and manage customer expectations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to contribute to a smooth office environment. Mention your flexibility with working hours and your willingness to adapt to the needs of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at deverellsmith
✨Know the Company and Its Values
Before your interview, take some time to research the company’s mission and values. Understanding their approach to customer service in the high-end property market will help you align your answers with what they are looking for.
✨Prepare for Common Customer Service Scenarios
Think about potential scenarios you might face as a Customer Service Coordinator. Be ready to discuss how you would handle difficult calls or resolve issues with contractors, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
As this role involves liaising with residents and contractors, demonstrate your strong communication abilities. Practice clear and concise responses, and be prepared to give examples of how you've effectively communicated in past roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
