At a Glance
- Tasks: Manage property and enhance resident experience through marketing and maintenance coordination.
- Company: Join a vibrant team focused on community and resident satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Part-time role with a supportive and dynamic work environment.
- Why this job: Make a difference in residents' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for community engagement.
Customer Service Associate - Part Time (20 Hours)
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This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Community Assistant
About the Role
We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.
Key Responsibilities
- Community & Resident Experience
- Work collaboratively with team members to deliver exceptional resident living experiences
- Create positive, memorable experiences for all residents
- Deliver comprehensive front of house services that anticipate and exceed resident expectations
- Respond professionally to customer queries and complaints, following established procedures
- Support and coordinate community events and activities
- Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)
- Sales & Marketing
- Conduct property viewings and tours for prospective residents
- Follow up on enquiries and drive sales conversions
- Participate in marketing activities including open days and promotional campaigns
- Promote tenancy extensions and additional revenue streams
- Administrative & Financial
- Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases
- Chase outstanding rent arrears in accordance with rent collection procedures
- Raise purchase orders following established procedures
- Process tenant refunds in a timely manner and in line with company policy
- Monitor and maximize efficiency of utilities
- Operations & Compliance
- Establish and maintain relationships with university clients
- Assist with seasonal preparations including move-in and move-out processes
- Complete Health and Safety compliance activities in line with company policies and procedures
- Participate in on-call roster to provide out-of-hours emergency support for the community as required
Essential Requirements
Experience & Skills
- Significant experience in a customer-facing service delivery role
- Excellent customer service skills with a proven track record
- Strong team player with excellent relationship building and influencing abilities
- Ability to work autonomously, making decisions and taking action when required
- Fluent verbal and written communication skills in English
- Excellent organizational skills with ability to multi-task and prioritize effectively
- Strong numerical skills
- Cultural awareness with ability to adapt communication and negotiation styles to different audiences
- Flexible and adaptable approach to work, thriving in changing environments
- Enthusiastic about delivering exceptional experiences and continuously improving knowledge
Knowledge & Qualifications
- Good level of general education
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
- Experience with databases and booking systems (training provided on in-house systems)
- Knowledge and understanding of UK Health and Safety requirements and legislation
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Customer Service Associate - Part Time (20 Hours) employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Part Time (20 Hours)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in property management or customer service. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for community building and customer service shine through. Share stories that highlight your experience and how you can create an outstanding resident experience.
✨Tip Number 3
Research the company! Familiarise yourself with their values and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Community Assistant. Plus, it shows us you're serious about joining our team!
We think you need these skills to ace Customer Service Associate - Part Time (20 Hours)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Assistant role. Highlight your relevant experience in property management, customer service, or any related fields. We want to see how you can contribute to our team!
Showcase Your Team Spirit:Since this role involves working collaboratively, let us know about your teamwork skills. Share examples of how you've successfully worked with others in past roles. We love a good team player!
Highlight Your Problem-Solving Skills:As a Community Assistant, you'll face various challenges. Use your application to demonstrate your ability to handle issues effectively. Share specific instances where you've resolved problems or improved processes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at deverellsmith
✨Know the Community Inside Out
Before your interview, make sure you research the community and its residents. Understand the key aspects of property management and think about how you can contribute to creating an outstanding resident experience.
✨Showcase Your Team Spirit
Since this role involves working collaboratively, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your communication skills and how you can contribute to a dynamic team environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a maintenance issue or a resident complaint. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the community's goals, challenges, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
