At a Glance
- Tasks: Deliver exceptional resident experiences and manage property operations in a dynamic team.
- Company: Join a vibrant community-focused company dedicated to enhancing resident living.
- Benefits: Flexible part-time hours, valuable experience, and opportunities for personal growth.
- Other info: Perfect for students looking to gain experience in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Customer Service Associate - Part Time (20 Hours)
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This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Community Assistant
About the Role
We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.
Key Responsibilities
- Community & Resident Experience
- Work collaboratively with team members to deliver exceptional resident living experiences
- Create positive, memorable experiences for all residents
- Deliver comprehensive front of house services that anticipate and exceed resident expectations
- Respond professionally to customer queries and complaints, following established procedures
- Support and coordinate community events and activities
- Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)
- Sales & Marketing
- Conduct property viewings and tours for prospective residents
- Follow up on enquiries and drive sales conversions
- Participate in marketing activities including open days and promotional campaigns
- Promote tenancy extensions and additional revenue streams
- Administrative & Financial
- Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases
- Chase outstanding rent arrears in accordance with rent collection procedures
- Raise purchase orders following established procedures
- Process tenant refunds in a timely manner and in line with company policy
- Monitor and maximize efficiency of utilities
- Operations & Compliance
- Establish and maintain relationships with university clients
- Assist with seasonal preparations including move-in and move-out processes
- Complete Health and Safety compliance activities in line with company policies and procedures
- Participate in on-call roster to provide out-of-hours emergency support for the community as required
Essential Requirements
Experience & Skills
- Significant experience in a customer-facing service delivery role
- Excellent customer service skills with a proven track record
- Strong team player with excellent relationship building and influencing abilities
- Ability to work autonomously, making decisions and taking action when required
- Fluent verbal and written communication skills in English
- Excellent organizational skills with ability to multi-task and prioritize effectively
- Strong numerical skills
- Cultural awareness with ability to adapt communication and negotiation styles to different audiences
- Flexible and adaptable approach to work, thriving in changing environments
- Enthusiastic about delivering exceptional experiences and continuously improving knowledge
Knowledge & Qualifications
- Good level of general education
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
- Experience with databases and booking systems (training provided on in-house systems)
- Knowledge and understanding of UK Health and Safety requirements and legislation
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Customer Service Associate - Part Time (20 Hours) in London employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Part Time (20 Hours) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like deverellsmith and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at deverellsmith and let us see your personality shine through!
We think you need these skills to ace Customer Service Associate - Part Time (20 Hours) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and deverellsmith.
Get Familiar with Our Brand:Before applying, take some time to learn about deverellsmith and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at deverellsmith
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress deverellsmith.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which deverellsmith will surely appreciate.
