At a Glance
- Tasks: Deliver exceptional resident experiences and manage property operations in a dynamic team.
- Company: Join a vibrant community-focused company dedicated to enhancing resident living.
- Benefits: Flexible part-time hours, valuable experience, and opportunities for personal growth.
- Other info: Perfect for students looking to gain experience in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Customer Service Associate - Part Time (20 Hours)
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This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Community Assistant
About the Role
We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.
Key Responsibilities
- Community & Resident Experience
- Work collaboratively with team members to deliver exceptional resident living experiences
- Create positive, memorable experiences for all residents
- Deliver comprehensive front of house services that anticipate and exceed resident expectations
- Respond professionally to customer queries and complaints, following established procedures
- Support and coordinate community events and activities
- Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)
- Sales & Marketing
- Conduct property viewings and tours for prospective residents
- Follow up on enquiries and drive sales conversions
- Participate in marketing activities including open days and promotional campaigns
- Promote tenancy extensions and additional revenue streams
- Administrative & Financial
- Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases
- Chase outstanding rent arrears in accordance with rent collection procedures
- Raise purchase orders following established procedures
- Process tenant refunds in a timely manner and in line with company policy
- Monitor and maximize efficiency of utilities
- Operations & Compliance
- Establish and maintain relationships with university clients
- Assist with seasonal preparations including move-in and move-out processes
- Complete Health and Safety compliance activities in line with company policies and procedures
- Participate in on-call roster to provide out-of-hours emergency support for the community as required
Essential Requirements
Experience & Skills
- Significant experience in a customer-facing service delivery role
- Excellent customer service skills with a proven track record
- Strong team player with excellent relationship building and influencing abilities
- Ability to work autonomously, making decisions and taking action when required
- Fluent verbal and written communication skills in English
- Excellent organizational skills with ability to multi-task and prioritize effectively
- Strong numerical skills
- Cultural awareness with ability to adapt communication and negotiation styles to different audiences
- Flexible and adaptable approach to work, thriving in changing environments
- Enthusiastic about delivering exceptional experiences and continuously improving knowledge
Knowledge & Qualifications
- Good level of general education
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
- Experience with databases and booking systems (training provided on in-house systems)
- Knowledge and understanding of UK Health and Safety requirements and legislation
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Customer Service Associate - Part Time (20 Hours) in London employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Part Time (20 Hours) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what events they host. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different resident queries or complaints. Being able to demonstrate your problem-solving skills during the interview can really set you apart from other candidates.
✨Tip Number 3
Network with current employees if you can. A friendly chat can give you insider tips on what the team values most. Plus, it shows your enthusiasm for the role and might even get you a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. It’s a simple way to show you’re keen on joining their team.
We think you need these skills to ace Customer Service Associate - Part Time (20 Hours) in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create memorable experiences for customers, just like you'll do for our residents!
Be a Team Player:Since this role involves working closely with a dynamic team, let us know about your teamwork experiences. Share examples of how you’ve collaborated with others to achieve common goals.
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at deverellsmith
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Assistant. Familiarise yourself with the key tasks like managing resident experiences and coordinating community events. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky complaint. This will highlight your ability to create positive experiences for residents.
✨Prepare for Teamwork Questions
As a Community Assistant, you'll be working closely with a team. Be prepared to discuss how you collaborate with others, resolve conflicts, and contribute to a positive team environment. Use examples that showcase your relationship-building skills and your ability to influence others.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, so be ready to talk about how you manage multiple tasks and prioritise effectively. Share any tools or methods you use to stay organised, especially in fast-paced environments, as this will show you're well-equipped for the job.
