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- Tasks: Manage customer defects and ensure smooth communication between clients and site teams.
- Company: Boutique developer with a focus on premium client experiences.
- Benefits: Competitive salary, mileage reimbursement, flexible working, and pension contributions.
- Why this job: Join a dynamic team and work on prestigious developments while enhancing your customer care skills.
- Qualifications: Experience in customer care within housebuilding or construction is essential.
- Other info: Enjoy a fantastic team culture with opportunities for growth as projects expand.
The predicted salary is between 28000 - 42000 £ per year.
My client is looking for an experienced Customer Experience Executive to join this boutique developer at a very exciting time for the business.
Working closely with the Customer Care Manager, Customer Care Assistant, and technical team, you will be the first point of contact for logging and managing defects, liaising with site teams, and ensuring issues are resolved quickly and efficiently. This is a role that will evolve as new developments start to complete you\’ll be responsible for managing handovers an completions.
This role will include travel to sites across Kent and the Sussex boarder so candidates must have a full driving licence and be comfortable travelling to site.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Key Responsibilities
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Log, track, and coordinate customer defects using systems such as COINS and Clixifix
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Liaise between customers, contractors, and site teams to ensure timely resolution of issues
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Communicate professionally with high-end clients, keeping them updated throughout the process
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Coordinate maintenance works with the on-site team of two, ensuring smooth scheduling
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Provide administrative support to the wider customer care and technical teams
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Visit developments and head office as required (travel expenses covered at 45p per mile)
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Support with customer handovers, home demonstrations, and ensuring a premium client experience
About You
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Previous experience in a customer care or coordination role within housebuilding or construction is essential
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Confident, well-presented, and able to communicate effectively with clients at all levels
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Strong organisational and problem-solving skills with the ability to manage multiple priorities
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A collaborative team player, but also comfortable working independently
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Flexible to split time between home working, site visits, and occasional days in head office
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Able to handle high-end clients with professionalism and discretion
What\’s On Offer
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Salary £35,000 – £37,000 depending on experience
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Mileage paid at 45p per mile for travel between office and developments
- Monday- Friday, 8:30am – 5:30pm working hours
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Up to 2 days working from home each week
- Pension Contributions
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Exposure to prestigious developments and high-profile clients
- Fantastic team culture and collaboration opportunities for growth as projects expand
Customer Experience Executive employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show genuine interest in their developments and be ready to discuss how your experience aligns with their needs. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with high-end clients, being articulate and professional is key. Role-play common scenarios with friends or family to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer care or coordination, especially within housebuilding or construction, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your background aligns with our needs. Don’t forget to mention your ability to communicate effectively with high-end clients!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed multiple priorities and resolved issues in past roles. We love to see candidates who can think on their feet and keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at deverellsmith
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience in the housebuilding or construction sector. Brush up on systems like COINS and Clixifix, as well as common issues that arise during handovers. This will show your potential employer that you're not just a good communicator, but also knowledgeable about the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed customer defects or resolved issues in previous roles. Think about specific situations where you liaised with different teams to find solutions. This will demonstrate your ability to handle multiple priorities and keep clients happy, which is crucial for this role.
✨Dress to Impress
Since you'll be dealing with high-end clients, it's important to present yourself professionally. Choose an outfit that reflects the company's culture while still being smart and polished. First impressions matter, and looking the part can help you feel more confident during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s projects, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
