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For Companies At a Glance
- Tasks: Manage a busy pipeline, deliver top-notch customer service, and smash sales targets.
- Company: Join a leading organisation in the housing sector focused on customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the heart of property deals, making a real impact on customers' lives.
- Qualifications: 2-3 years in sales progression, strong communication skills, and CRM experience required.
- Other info: Bonus points for knowledge of Shared Ownership and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take your property career to the next level? A leading organisation in the housing sector is on the lookout for a driven and proactive Resales Progression Consultant to join their fast-paced After Sales team. You will be at the heart of the action - managing a high-volume pipeline, smashing monthly targets, and delivering an outstanding customer experience every step of the way. From supporting leaseholders through the resales and staircasing process to working closely with solicitors, IFAs, and internal teams, you will be making deals happen and keeping everything moving smoothly.
What You Will Be Doing:
- Delivering a first-class resales and interim staircasing service to customers.
- Managing a busy caseload and consistently hitting (and exceeding) monthly KPIs.
- Building strong relationships with internal teams and external partners to keep the sales process on track.
- Providing clear, expert advice on conveyancing procedures and shared ownership requirements.
- Keeping customers updated at every stage - and making sure their journey is seamless.
What You Will Bring:
- 2-3 years' experience in sales progression, ideally within shared ownership or affordable housing.
- A proven track record of hitting and beating sales targets.
- Top-notch communication skills - written, verbal, and everything in between.
- CRM and sales management system experience.
- A strong grasp of Homes England and GLA capital funding rules.
- Ability to interpret leases and navigate the Capital Funding Guide.
- Incredible time management and organisational skills.
- Self-motivation, energy, and a natural problem-solving mindset.
Bonus Points If You Have:
- A deep understanding of Shared Ownership resales and interim staircasing.
- Experience working to tight deadlines without missing a beat.
- A passion for delivering next-level customer service.
- Confidence and drive to keep the sales process moving forward.
Consultant, Customer Experience and Operations employer: deverellsmith
Contact Detail:
deverellsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant, Customer Experience and Operations
✨Tip Number 1
Familiarise yourself with the shared ownership and staircasing processes. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in sales progression. Building relationships can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a busy caseload and exceeded targets in previous roles. This will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Stay updated on the latest regulations and funding rules from Homes England and GLA. Being knowledgeable about these topics will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Consultant, Customer Experience and Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales progression, particularly within shared ownership or affordable housing. Use specific examples to demonstrate how you've hit and exceeded sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the resales and staircasing process. Mention your communication skills and how they have helped you build strong relationships with clients and partners.
Highlight Relevant Skills: In your application, emphasise your time management and organisational skills. Provide examples of how you've successfully managed a busy caseload while meeting tight deadlines, as this is crucial for the role.
Showcase Industry Knowledge: Demonstrate your understanding of Homes England and GLA capital funding rules in your application. This will show the employer that you are knowledgeable about the industry and ready to contribute from day one.
How to prepare for a job interview at deverellsmith
✨Showcase Your Experience
Be ready to discuss your 2-3 years of experience in sales progression, especially if it's within shared ownership or affordable housing. Prepare specific examples of how you've hit and exceeded sales targets in the past.
✨Demonstrate Communication Skills
Since top-notch communication is key for this role, practice articulating your thoughts clearly. Be prepared to explain complex concepts like conveyancing procedures in a way that's easy to understand.
✨Know the Industry Inside Out
Familiarise yourself with Homes England and GLA capital funding rules, as well as the Capital Funding Guide. Showing that you have a strong grasp of these topics will impress your interviewers.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. This role requires a natural problem-solving mindset, so share examples that demonstrate your ability to keep the sales process moving smoothly.
