At a Glance
- Tasks: Deliver outstanding customer service and build positive relationships with residents.
- Company: Join a supportive team in a vibrant residential accommodation site.
- Benefits: Part-time hours, competitive pay, and a rewarding work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in residents' lives every day.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Customer Service Advisor (84) Cambridge, England
We are looking for a highly customer-focused Customer Experience Advisor to join a busy residential accommodation site in Cambridge.
This is a part-time, permanent position working 20 hours per week, Monday to Friday.
This is an ideal opportunity for someone who genuinely enjoys helping people and takes pride in delivering an outstanding customer experience.
You'll be the welcoming face of the site, building positive relationships with residents while ensuring the day-to-day operation runs smoothly.
No two days are the same, so we're looking for someone who is approachable, proactive and happy to get involved wherever needed.
You'll spend time both at reception and out around the property, creating a friendly, safe and welcoming environment for everyone who lives there.
The Role
As the first point of contact for residents, visitors and contractors, you'll play an important role in delivering a consistently high standard of service.
Your responsibilities will include
- Delivering a warm, professional and welcoming front-of-house experience.
- Building strong relationships with residents and responding to enquiries with empathy and efficiency.
- Resolving day-to-day issues, escalating where appropriate and ensuring excellent follow-up.
- Supporting the resident journey from arrival through to departure.
- Managing reception duties, including parcel handling, visitor management and general administration.
- Assisting with property tours and occupancy activity when required.
- Carrying out regular walks around the building to ensure communal areas are safe, clean and well presented.
- Completing routine inspections, welfare checks and incident reports.
- Responding appropriately to alarms, emergencies and unexpected situations.
- Supporting health and safety procedures and helping maintain a safe environment.
- Working closely with colleagues across operations and maintenance to deliver an exceptional resident experience.
About You
We're looking for someone who is passionate about providing excellent customer service and enjoys making a positive difference every day.
You'll ideally have
- Experience in a customer-facing role within hospitality, residential, retail or a similar service-led environment.
- Excellent communication and relationship-building skills.
- A friendly, approachable and professional manner.
- The ability to remain calm, organised and solution-focused in a busy environment.
- Confidence using IT systems and completing administrative tasks accurately.
- A proactive attitude with a willingness to support the wider team whenever needed.
- Strong organisational skills and attention to detail.
- What's on Offer
- Part-time, permanent position (20 hours per week, Monday to Friday).
- Hours: 2pm-6pm
- A varied and rewarding role where you'll have a real impact on the resident experience.
- The opportunity to join a supportive, collaborative team within a fast-paced residential environment.
- #J-18808-Ljbffr
Customer Service Advisor in Cambridge employer: deverellsmith
Deverellsmith is an exceptional employer, offering a dynamic work environment where you can take ownership of financial processes and make a significant impact. Located just outside Oxford, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for professional advancement. With a focus on business aviation and prime property, this role not only promises high visibility but also the chance to work closely with the CEO in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like deverellsmith and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at deverellsmith and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and deverellsmith.
Get Familiar with Our Brand:Before applying, take some time to learn about deverellsmith and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at deverellsmith
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress deverellsmith.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which deverellsmith will surely appreciate.
