At a Glance
- Tasks: Be the friendly face of our new Build-to-Rent development, creating a welcoming community.
- Company: Exciting new property development focused on resident satisfaction and community building.
- Benefits: Opportunity for permanent role, flexible hours, and a vibrant work environment.
- Other info: Great chance for career growth in a dynamic, engaging setting.
- Why this job: Join us to make a real difference in residents' lives and build lasting relationships.
- Qualifications: Bubbly personality, strong customer service skills, and social media savvy.
The predicted salary is between 28103 - 34348 £ per year.
About the Opportunity
An exciting new Build-to-Rent development is preparing to open its doors, and we're looking for a warm, engaging, and highly capable
Concierge / Front Of House to be the face of the building from day one.
This is far more than a front-desk role.
You'll be the first point of contact for prospective and current residents, creating a brilliant first impression while helping to build a genuine sense of community within the building.
If this pilot role is a success, there is scope for the position to become permanent as part of a growing on-site concierge team.
- What You'll Be Doing
- Front of House & Member Support
- Lead front of house and telephone support, managing and resolving day-to-day queries.
- Ensure visitors and contractors are signed in and out of the site in line with procedures.
- Deliver best-in-class service to ensure resident satisfaction and retention, maintaining a high standard of customer service at all times.
- Building Relationships & Community
- Develop and maintain strong relationships with residents, ensuring a high level of customer service and satisfaction by managing and meeting expectations and service levels.
- Assist with the development of the resident experience through programming, initiatives, events, and administration.
- Actively seek and act on resident feedback to continually improve services.
- Maintain systems with up-to-date customer feedback and personal preferences.
- Engagement & Promotion
- Actively engage with residents across various online platforms - responding to news feed posts, direct messages, and posting regularly on the news feed and other social media platforms.
- Assist with visual promotion of upcoming programming, events, and community-led initiatives.
- Support the promotion of the wider rental offering to prospective residents, giving them the confidence and excitement to want to call the building home.
- Team & Reporting
- Be proactive in informing the management team of any problems or situations arising.
What We're Looking For
- A genuinely bubbly, personable character who enjoys talking to people and building rapport.
- Strong customer service skills - someone comfortable engaging confidently with walk-ins, residents, and prospective renters alike.
- Excellent communication skills, both face-to-face and over the phone.
- A natural, informal flair for sales - someone who can enthuse people about the building and lifestyle on offer, without a hard-sell approach.
- Previous experience in Build-to-Rent, hospitality, luxury retail, luxury sales, or high-end customer service is highly desirable.
- Comfortable using social media and online community platforms.
- Flexible and reliable, with the ability to support evenings/weekends as needed.
- A proactive, can-do attitude - someone who takes ownership rather than waiting to be told.
Concierge/Front of House in Poole employer: deverellsmith Careers
As a leading Build to Rent operator in Cambridge, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Operatives can thrive. With competitive salaries, a generous bonus structure, and a commitment to employee development, we offer unique opportunities for growth within a vibrant residential community. Join us to make a meaningful impact while enjoying the flexibility and camaraderie of a dedicated team focused on delivering exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Front of House in Poole
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like deverellsmith Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to deverellsmith Careers
Don't be shy about reaching out to deverellsmith Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge/Front of House in Poole
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about deverellsmith Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at deverellsmith Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
