The Purpose
This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park.
The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service.
This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.
KEY RESPONSIBILITIES
Leasing & Administration
- Conduct viewings to prospective tenants
- Consistently deliver the brand's leasing standards
- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals
- Understand the local rental market by conducting regular mystery shopping and competitor analysis
- Implement and support branded marketing campaigns
- Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
- Process resident applications including completion of background and credit checks
- Assist with deposit protection scheme set up and releases
- Assist with preparation of check-in and check-out reports
- Assist with move in/move out customer journey procedures
- Assist with the collection of rents, ensuring collection and deposit on a timely basis
- Utilise the property management system to record various transactions and operating reports as required
- Assist with market surveys and "open houses"
Key Performance Indicators: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt %
Customer Service
- Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors
- Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
- Always seek ways to exceed residents' service expectations
- Ensure resident issues and service requests are addressed within 24 hours
- Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme
- Be a true ambassador of the brand and what it stands for
Key Performance Indicators: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews
Property Upkeep
- Comply with regular fire safety and health and safety standards
- Assist in undertaking scheduled flat inspections and recording of same
- Day to day assistance in management of reactive maintenance and defects
- Adhere to business operating processes, systems and standards
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
- Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager
Key Performance Indicators: Property Management Software Scores
KEY VALUES
QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS
Essential
- Demonstrates the traits of honesty, integrity and intelligence
- Experience in a property lettings or related business (student accommodation, serviced apartments etc.)
- Strong sales skills and confidence in promoting a product
- Excellent customer relationship skills and attention to detail
- Excellent organisation and administration skills
- Clear and effective communication skills, verbally and in writing
- Intermediate IT skills including Microsoft Office and property management systems
- Team player with a willingness to support others
- A positive, 'can-do' attitude with a desire to learn and achieve outstanding results
- Ability to work independently on a day to day basis
- Ability to work Saturdays and public holidays in line with the rota
- Ability to work in different buildings if required
Desirable
- Experience of working in the private residential sector
- ARLA qualification
- Knowledge of a property management system such as Yardi or similar
Lettings Administrator in Manchester employer: deverellsmith Careers
As a leading Build to Rent operator in Cambridge, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Operatives can thrive. With competitive salaries, a generous bonus structure, and a commitment to employee development, we offer unique opportunities for growth within a vibrant residential community. Join us to make a meaningful impact while enjoying the flexibility and camaraderie of a dedicated team focused on delivering exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Manchester
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like deverellsmith Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like deverellsmith Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit deverellsmith Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Administrator role at deverellsmith Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at deverellsmith Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where deverellsmith Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to deverellsmith Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at deverellsmith Careers.
