Head of Property Management
Job Description
Location: South Kensington
Position: Full-time, office-based
Hours: Monday-Friday, 9:00am-6:00pm
Direct reports: A team of 4-6 Property Managers
Salary: £60,000 per annum + bonuses
About Our Client
Our client is a well-established, London-based estate agency specialising in residential lettings, property management and sales, with a strong focus on providing a high-quality service to UK and international property investors. Full company details will be shared with shortlisted candidates.
Role Overview
Our client is looking for an experienced Head of Property Management to lead and manage a team of 4-6 Property Managers from their West London office. This is a senior leadership position with overall responsibility for the performance of the Property Management department - including team management, KPIs and process oversight, escalated complaints, service standards, and the day-to-day operation and performance of the department as a whole.
The role sits above the Senior Portfolio Manager position, with significantly greater emphasis on team leadership, accountability, performance management, complaints handling and departmental oversight.
Key Responsibilities
- Manage and lead a team of 4-6 Property Managers, providing day-to-day direction, support and supervision.
- Hold overall responsibility for the performance of the Property Management department.
- Set, monitor and report on departmental KPIs, ensuring processes are followed consistently across the team.
- Take ownership of escalated landlord, investor and tenant complaints, resolving issues promptly and professionally.
- Ensure service standards are maintained and consistently delivered across the team's portfolios.
- Take ownership of the day-to-day operation and overall performance of the Property Management department.
- Oversee team compliance with relevant legislation, including gas safety, electrical safety, EPC requirements, smoke and carbon monoxide alarms, deposit protection and applicable licensing requirements.
- Oversee HMO and selective/additional licensing requirements across the team's portfolios, ensuring renewals and compliance actions are dealt with promptly.
- Support performance management within the team, including training, development and addressing underperformance where required.
- Act as a senior point of escalation for significant legal, compliance, maintenance or financial issues within the department.
- Work closely with the Lettings, Tenancy Progression, Accounts and Maintenance teams to ensure a joined-up service.
- Identify and implement opportunities to improve the service provided to landlords and investors across the department.
Experience & Requirements
- Significant experience within residential property, lettings or property management, including experience managing or leading a team.
- Proven track record of managing and developing a team of Property Managers or similar.
- Strong experience independently managing a residential property portfolio.
- Strong working knowledge of UK residential lettings legislation and property management compliance.
- Experience handling escalated complaints and complex landlord, investor or tenant issues.
- Experience monitoring KPIs, processes and service standards across a team or department.
- Excellent written and verbal communication skills, with the confidence to represent the department at a senior level.
- Excellent organisation and time-management skills.
- Strong attention to detail, particularly in relation to compliance and legal documentation.
- Good IT skills and experience using property management/CRM software.
- ARLA Propertymark qualifications are desirable but not essential.
Head of Property Management in London employer: deverellsmith Careers
As a leading Build to Rent operator in Cambridge, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Operatives can thrive. With competitive salaries, a generous bonus structure, and a commitment to employee development, we offer unique opportunities for growth within a vibrant residential community. Join us to make a meaningful impact while enjoying the flexibility and camaraderie of a dedicated team focused on delivering exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Management in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like deverellsmith Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like deverellsmith Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit deverellsmith Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Management role at deverellsmith Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at deverellsmith Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where deverellsmith Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to deverellsmith Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at deverellsmith Careers.
