Lettings NegotiatorLocation: Central London
Employment: Permanent
Hours: 5 days per week, Monday to Friday, 9.30am to 6.00pm, every other Saturday 10am to 4pm
About the Company
Our client is a specialist residential real estate company, investing in value add opportunities across densely populated areas, predominantly in Germany. The group's portfolio is expanding internationally and now has a presence in London as well as other major European cities. The business is heavily involved in supporting and developing real estate for the improvement of local communities.
The London office was established in 2020 and has since gone from strength to strength, acquiring a substantial portfolio of residential properties specialising in serviced apartments, private rental and houses of multiple occupancy (HMO). The London office is a close knit team with an entrepreneurial mindset and ambitious growth plans, offering good opportunities for progression within a challenging environment. The office is based in central London with easy access to transport links.
The Team
The Lettings Team currently comprises nine members: a Head of Lettings, four Lettings Negotiators, two Tenancy Progressors, a Lettings Administrator and an Agency Operations Manager. The team's core responsibility is to ensure a high level of tenancy occupancy and income across the portfolio, covering the complete letting cycle from first viewing through to tenancy move in and renewals.
This is a fast paced environment with entrepreneurial roots, offering an exciting opportunity to join a dynamic and growing team.
The Role
Reporting to the Head of Lettings, this role will be responsible for sourcing and securing tenants for properties within your designated cluster. You will be based at the site office within the cluster, travelling to other buildings within it and occasionally supporting other clusters across the wider portfolio.
Your essential duties and responsibilities include:
- Listing available properties on various web portals (Rightmove, Zoopla etc.)
- Maintaining a database of applicants looking for a property to rent
- Registering new applicants who enquire via phone, email or the portals
- Arranging and conducting property viewings
- Obtaining and negotiating tenant offers
- Ensuring development lettings targets are met
- Liaising with the tenancy progressor to ensure all tenant paperwork is completed swiftly
- Liaising with the property management team regarding works required at the property
- Providing great customer care at all times
- Maintaining a high level of industry knowledge and sharing ideas for improvement within the department
- Leading by example, striving to achieve all targets set
You will also contribute to the cluster's key performance indicators, including:
- Hitting targeted NOI levels
- Maintaining 97% occupancy across the cluster
- Achieving rents within a set percentage of ERV
- Maintaining a net promoter score of 40+
- Assisting the cluster in passing site inspection audits
You will be expected to act as a champion for your cluster, suggesting tenant initiatives to improve KPIs, supporting other team members where needed, and consistently striving to deliver the best possible tenant satisfaction.
About You
We're looking for an experienced Lettings Negotiator from either an agency or build to rent background, with strong communication skills, the ability to manage an extensive diary, and a track record of hitting weekly, monthly and quarterly targets. You'll be self motivated, with a hunger to succeed, and comfortable working both independently and as part of a wider team, with strong problem solving and initiative.
Experience & Knowledge
- Strong proven experience in a similar role, preferably with Greater London property knowledge (2 years minimum)
- Experience working within a BTR leasing team
- A high achiever with a demonstrated ability to hit targets
- Ability to self manage a diary
- Experience across a wide array of lettings stock (high end, mid and low end)
- Strong knowledge of current and future lettings legislation
- Ideally ARLA qualified
- A solutions based approach
Skills & Competencies
- Diligent, well organised, dependable, with a strong work ethic
- Good communication skills, both verbal and written
- Team player, flexible and organised
- Excellent customer care skills
- Good attention to detail and a methodical approach
- Ability to work flexibly as and when required
- Ability to work within deadlines across various competing demands
- Ability to find solutions to issues and improve processes
- Confident IT literacy across various digital platforms
- Full UK driving licence with access to your own vehicle
Benefits
- Competitive salary plus commission based on KPIs/performance
- 25 days holiday plus UK bank/public holidays
- Discretionary bonus
- Company pension (salary sacrifice)
- Private medical insurance (Vitality)
- Enhanced maternity and paternity pay (subject to eligibility)
- Dog friendly policy (one day per week, subject to company policy)
How to Apply
To be considered for this role, please submit your CV and a covering letter via the application link
Lettings Negotiator - North West London in Harrow employer: deverellsmith Careers
As a leading Build to Rent operator in Cambridge, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Operatives can thrive. With competitive salaries, a generous bonus structure, and a commitment to employee development, we offer unique opportunities for growth within a vibrant residential community. Join us to make a meaningful impact while enjoying the flexibility and camaraderie of a dedicated team focused on delivering exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Negotiator - North West London in Harrow
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like deverellsmith Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like deverellsmith Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit deverellsmith Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Negotiator - North West London role at deverellsmith Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at deverellsmith Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where deverellsmith Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to deverellsmith Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at deverellsmith Careers.
