At a Glance
- Tasks: Create exceptional experiences for residents and visitors in a vibrant community.
- Company: Join a friendly team dedicated to making renting easy and welcoming.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with varied tasks and a chance to make a real impact.
- Why this job: Be the heart of the community, building relationships and creating memorable experiences.
- Qualifications: Experience in customer service or hospitality, excellent communication skills, and a proactive attitude.
The predicted salary is between 30000 - 30000 £ per year.
Community Host
Location
Cambridge
Salary
£30,000 per annum
Hours
40 hours per week | Monday-Saturday shift pattern
The Opportunity
Are you a natural people person who takes pride in creating exceptional experiences?
We're looking for a
Community Host to become the welcoming face of a vibrant residential community in Cambridge. This is a fantastic opportunity for someone with a background in hospitality, residential property, customer service, front of house or a similar people-focused environment who enjoys being at the heart of a busy community.
As Community Host, you'll be one of the most visible and important members of the on-site team.
You'll be the person residents know they can turn to, the friendly face welcoming new residents into their homes, and the first point of contact for visitors and prospective residents.
It's a varied, hands-on role where no two days are the same.
You'll combine outstanding customer service with community engagement, front-of-house operations, property support and leasing activity.
Most importantly, we're looking for someone who genuinely cares about people and takes ownership.
Someone who doesn't simply pass an issue on, but sees it through to a successful resolution.
- What You'll Be Doing
- Creating an Exceptional Resident Experience
- Be the first point of contact for residents, visitors, contractors and guests, providing a warm, professional and welcoming experience.
- Manage the front desk, telephone and site inbox, responding to enquiries quickly and effectively.
- Take ownership of resident queries, concerns and complaints, keeping people updated and ensuring issues are resolved.
- Manage visitor and contractor access, keys and fobs in line with site procedures.
- Oversee deliveries and parcel management.
- Supporting the Resident Journey
- Help deliver a seamless move-in experience, ensuring homes, keys, access and welcome packs are ready for new residents.
- Make new residents feel genuinely welcomed and confident from day one.
- Support move-outs and help ensure residents leave with a positive final impression.
- Supporting Leasing & New Residents
- Be a friendly and knowledgeable first point of contact for prospective residents.
- Respond to enquiries via phone, email and the property management system.
- Arrange and conduct property viewings, creating an engaging experience that reflects the quality of the community.
- Support the leasing process by following up enquiries and viewings promptly.
- Maintain accurate records and ensure resident and prospect information is kept up to date.
- Support Right to Rent checks and relevant documentation in line with company procedures.
- Building Community
- Help bring the community to life through events, activities and resident engagement.
- Support the planning, set-up and hosting of community events.
- Encourage residents to get involved and help support resident-led initiatives.
- Manage amenity bookings and ensure shared spaces are presented beautifully and ready for residents to enjoy.
- Keeping the Community Running Smoothly
- Carry out regular checks of communal areas, amenities and front-of-house spaces.
- Maintain high standards of presentation, cleanliness and safety.
- Monitor building systems, CCTV and alarms during shifts and escalate issues appropriately.
- Log maintenance issues, liaise with contractors and follow problems through to completion.
- Assist with practical, day-to-day tasks and unexpected issues when required.
- Follow Health & Safety procedures and ensure incidents are recorded correctly.
- Provide clear shift handovers to ensure a consistent experience for residents.
What We're Looking For
We're interested in meeting people who are naturally welcoming, highly organised and genuinely passionate about customer experience .
You'll ideally have
- Previous experience in a customer-facing, front-of-house, hospitality, residential or service-led role.
- Excellent communication skills and the confidence to interact with a wide range of people.
- A highly organised approach and strong attention to detail.
- The ability to manage multiple priorities without losing sight of the customer.
- A proactive, hands-on attitude and the confidence to work independently.
- A strong sense of ownership - you'll be someone who sees things through rather than simply passing them on.
- A genuine interest in hospitality, community and creating great resident experiences.
- Confidence using everyday IT systems, including email, Word, Excel and Outlook.
- Excellent written and spoken English.
Experience with property viewings, leasing, sales, events or community programmes would be advantageous, but isn't essential.
Why This Role?
This is more than a traditional front-of-house position.
You'll have the opportunity to become a key part of a community , building relationships with residents, helping create memorable experiences and playing a genuine role in how people experience their home.
You'll be joining a friendly, down-to-earth team that believes renting should feel easy, welcoming and well looked after .
The environment is fast-moving and varied, so it's ideal for someone who enjoys being busy, meeting people and making a visible difference every day.
Front of House in Cambridge employer: deverellsmith Careers
As a leading Build to Rent operator in Cambridge, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Operatives can thrive. With competitive salaries, a generous bonus structure, and a commitment to employee development, we offer unique opportunities for growth within a vibrant residential community. Join us to make a meaningful impact while enjoying the flexibility and camaraderie of a dedicated team focused on delivering exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like deverellsmith Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to deverellsmith Careers
Don't be shy about reaching out to deverellsmith Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about deverellsmith Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at deverellsmith Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
