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- Tasks: Be the friendly face for students, providing support and managing enquiries.
- Company: Join a supportive team at Park House, a vibrant student accommodation in Southampton.
- Benefits: Flexible part-time hours, competitive pay, and a welcoming work environment.
- Why this job: Make a difference in students' lives while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a positive attitude towards helping others.
- Other info: Perfect for those with hospitality or front-of-house experience looking for a stable role.
The predicted salary is between 12 - 12 £ per hour.
We are looking for a Customer Service Advisor to join a friendly student accommodation team at Park House, Southampton, a small, close-knit 140-bed site in the city centre. This is a varied, front-of-house role, ideal for someone who enjoys working with people from different backgrounds and creating a welcoming, supportive environment for students living away from home. The role offers flexibility, with shifts available either 9:00am-1:00pm or 1:00pm-5:00pm, allowing candidates to choose the pattern that suits them best.
Key Responsibilities- Acting as the first point of contact for students, visitors and parents
- Providing friendly, day-to-day customer service and support to residents
- Managing parcel deliveries and collections
- Handling general enquiries and student requests in a timely manner
- Conducting viewings for prospective students and their families
- Keeping communal areas clean, tidy and presentable
- Taking a hands-on approach to ad-hoc tasks around the building
- Working closely with the wider property and maintenance teams to resolve issues
- Friendly, approachable and confident when dealing with people
- Strong communication and customer service skills
- Hands-on with a positive 'no job too small' attitude
- Organised, reliable and able to manage tasks independently
- Comfortable working on-site in a busy, people-focused environment
- Part-time, permanent position
- Hours: Monday-Friday 9am-1pm OR 1pm-5pm (20 hours per week)
- Supportive and friendly team environment
- Stable role within a well-known national student accommodation provider
- Varied, people-centred role with plenty of interaction
- Ideal for candidates with customer service, hospitality or front-of-house experience
- £12.21 p/hr
Customer Service Advisor in Southampton employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with students. This will help you tailor your responses and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories during the interview!
✨Tip Number 3
Be ready to showcase your flexibility! With shifts available at different times, let them know which hours work best for you and how you can adapt to meet the needs of the team and the students.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have in hospitality or front-of-house roles, and connect it back to how you can create a welcoming environment for our students.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our friendly team at Park House.
How to prepare for a job interview at Deverell Smith
✨Know Your Audience
Before the interview, take some time to research Park House and its values. Understanding their approach to student accommodation will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be interacting with students and their families regularly. Prepare examples from your past experiences where you've successfully handled customer queries or created a welcoming environment. This will demonstrate your strong communication skills and friendly attitude.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a difficult customer or dealing with multiple tasks at once. Think of scenarios from your previous roles and how you resolved them, highlighting your problem-solving abilities and positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows your enthusiasm and helps you gauge if the environment is the right fit for you. You might ask about team dynamics or how they support new staff in settling in.
