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- Tasks: Lead customer care for luxury new homes, ensuring top-notch satisfaction and handling defects.
- Company: Join Deverell Smith, a leader in luxury real estate with a focus on customer experience.
- Benefits: Enjoy a competitive salary, car allowance, annual bonus, and a supportive company culture.
- Why this job: Make a real impact in customer service while working on iconic luxury projects in London.
- Qualifications: Excellent communication skills, proactive attitude, and knowledge of new build home processes required.
- Other info: Immediate start available for those ready to elevate their career in aftercare.
The predicted salary is between 35400 - 41400 £ per year.
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Possesses excellent communication skills, a proactive attitude, and a genuine passion for enhancing customer experiences!
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Understands the defects and snagging processes of a new build home.
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Can drive and has access to a car.
If you’re ready to make a significant impact, thrive in a supportive environment, and relish the perks of an inclusive company culture, join us in shaping the future of new home customer service.
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£55,000 per year
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Permanent
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Full-time
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3 hours ago
Looking for your next promotion in luxury new homes aftercare and defects?
IMMEDIATE START
As the Customer Care Manager you’ll spearhead a commitment to excellence, ensuring unparalleled customer satisfaction for stunning new homes in South East London.
You’ll enjoy:
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55,000 basic per annum
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£4,000 car allowance
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£5,000 annual bonus (total package £59,000).
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Exposure to some of the most iconic and profound luxury new homes projects in the heart of London.
Deverell Smith
New Homes Customer Experience Manager - 59k - East London employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Customer Experience Manager - 59k - East London
✨Tip Number 1
Make sure to showcase your excellent communication skills during the interview. Practice articulating your thoughts clearly and confidently, as this role heavily relies on effective interaction with customers.
✨Tip Number 2
Familiarize yourself with the defects and snagging processes specific to new build homes. Being knowledgeable about these processes will demonstrate your expertise and commitment to enhancing customer experiences.
✨Tip Number 3
Highlight any previous experience in luxury new homes aftercare. Share specific examples of how you've successfully managed customer satisfaction in similar roles to stand out from other candidates.
✨Tip Number 4
Since driving is a requirement, ensure you mention your access to a car and your willingness to travel within South East London. This shows your readiness to meet the demands of the role.
We think you need these skills to ace New Homes Customer Experience Manager - 59k - East London
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent communication skills in your application. Provide specific examples of how you've successfully enhanced customer experiences in previous roles.
Show Your Passion: Express your genuine passion for customer service and improving customer experiences. Share any relevant experiences or projects that demonstrate this passion.
Understand the Industry: Demonstrate your understanding of the defects and snagging processes in new build homes. Mention any relevant experience you have in this area to show you're well-prepared for the role.
Tailor Your CV: Customize your CV to reflect the requirements of the Customer Experience Manager position. Highlight your experience in luxury new homes aftercare and any leadership roles you've held.
How to prepare for a job interview at Deverell Smith
✨Show Your Passion for Customer Experience
Make sure to express your genuine passion for enhancing customer experiences during the interview. Share specific examples of how you've improved customer satisfaction in previous roles, especially in the context of new homes or similar industries.
✨Demonstrate Knowledge of Defects and Snagging Processes
Be prepared to discuss your understanding of the defects and snagging processes related to new build homes. Highlight any relevant experience you have and be ready to explain how you would handle common issues that arise in this area.
✨Highlight Your Proactive Attitude
Employers are looking for candidates with a proactive attitude. Share instances where you took initiative to solve problems or improve processes in your previous roles. This will show that you are someone who can drive positive change.
✨Prepare Questions About Company Culture
Since the company emphasizes an inclusive culture, prepare thoughtful questions about their team dynamics and values. This not only shows your interest in the company but also helps you assess if it's the right fit for you.
