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For Companies At a Glance
- Tasks: Be the friendly face for students, helping with queries and creating a great living experience.
- Company: Join a well-known national provider of student accommodation with a supportive culture.
- Benefits: Earn £12.21 per hour, enjoy flexible hours, and work in a vibrant environment.
- Why this job: Perfect for those who love helping others and thrive in a busy, people-focused role.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Immediate start available for a part-time, permanent position.
The predicted salary is between 12 - 16 £ per hour.
Are you friendly, proactive and great with people? Looking for an immediate role where every day is different? We are recruiting a Customer Service Advisor to join a fantastic student accommodation site in Cheltenham.
Hours: Monday - Thursday, 9am - 17.30 (30 hours per week)
Salary: £12.21 per hour
About the Role
As the on-site point of contact, you will be the friendly face that helps create a brilliant living experience for students. You will be based at the property and support residents, visitors and prospective tenants with everything they need, including:
- Welcoming students, answering queries and providing day-to-day support
- Managing parcel deliveries and collections
- Handling student requests and general enquiries
- Conducting viewings for prospective students and parents
- Ensuring communal spaces stay tidy and presentable
- Liaising with the wider property team to resolve issues quickly and efficiently
About You
We are looking for someone who:
- Has great communication and customer service skills
- Enjoys helping people and solving problems
- Is organised, confident and reliable
- Is comfortable working on-site in a busy, people-focused environment
- Can start immediately and is happy with an ongoing temporary position
Why You’ll Love This Role
- Join a friendly, supportive team within a well-known national PBSA provider
- Great company culture and positive working environment
- Varied, people-centred role with plenty of interaction
- Perfect for someone who enjoys a front-of-house or community-focused position
Job Types: Part-time, Permanent
Customer Service Advisor in Cheltenham employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping people, think of examples from your past experiences where you've successfully resolved issues or made someone's day better. We want to hear those stories during the interview!
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how they handle student queries. This shows that you're not just there to answer questions but are also keen on contributing to a positive environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and proactive nature. Remember, we’re looking for someone who enjoys helping people!
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and experience. Mention any relevant roles where you’ve helped others or solved problems, as this will show us you’re a great fit for the role.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and bullet points if necessary to make it easy for us to see why you’d be perfect for the Customer Service Advisor position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deverell Smith
✨Show Your Friendly Side
As a Customer Service Advisor, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if you were welcoming a new student.
✨Prepare for Common Scenarios
Think about the types of situations you might face in this role, like handling student queries or managing parcel deliveries. Prepare examples from your past experiences where you've successfully resolved similar issues, demonstrating your problem-solving skills.
✨Know the Company Culture
Research the company and its values. Understanding their culture will help you align your answers with what they’re looking for. Be ready to discuss why you want to work in a supportive, community-focused environment and how you can contribute to it.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they support their staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
