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- Tasks: Be the friendly face of our student accommodation, helping residents and visitors with their needs.
- Company: Join a well-known national student accommodation provider in Cardiff.
- Benefits: Enjoy a part-time role with a supportive team and competitive pay.
- Why this job: Make a positive impact in a vibrant community while gaining valuable experience.
- Qualifications: Great communication skills and a proactive, friendly attitude are essential.
- Other info: Perfect for those with customer service or hospitality experience, working weekends only.
The predicted salary is between 12 - 16 £ per hour.
Are you friendly, proactive and great with people? We are looking for a Customer Service Advisor to join a welcoming student accommodation site in Cardiff on a part-time, permanent basis (16 hours per week, weekends only). This is a varied, front-of-house role ideal for someone who enjoys helping others and creating a positive community atmosphere.
Key Responsibilities
- Acting as the first point of contact for students, visitors and parents
- Providing friendly, day-to-day customer service and support to residents
- Managing parcel deliveries and collections
- Handling general enquiries and student requests in a timely manner
- Conducting viewings for prospective students and their families
- Keeping communal areas clean, tidy and presentable
- Taking a hands-on approach to ad-hoc tasks around the building
- Working closely with the wider property and maintenance teams to resolve issues
About You
- Friendly, approachable and confident when dealing with people
- Strong communication and customer service skills
- Hands-on with a positive 'no job too small' attitude
- Organised, reliable and able to manage tasks independently
- Comfortable working on-site in a busy, people-focused environment
- Happy to work weekends
What's on Offer
- Part-time, permanent position (16 hours per week - weekend role)
- Supportive and friendly team environment
- Stable role within a well-known national student accommodation provider
- Varied, people-centred role with plenty of interaction
- Ideal for candidates with customer service, hospitality or front-of-house experience
- £12.21 p/hr
Customer Service Advisor in Cardiff employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Service Advisor and how you'd handle them. Being prepared will help you feel more confident and show off your proactive attitude during the interview.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and positive energy! When you meet your interviewers, be approachable and enthusiastic. This role is all about creating a welcoming atmosphere, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity to be part of a supportive community!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Your Friendly Side: Since we're all about creating a positive community atmosphere, make sure your application reflects your friendly and approachable nature. Use warm language and share examples of how you've helped others in previous roles.
Highlight Your Customer Service Skills: We want to see that you’ve got strong communication and customer service skills. Mention any relevant experience you have, especially in busy environments, and how you’ve handled enquiries or resolved issues effectively.
Be Organised and Reliable: As this role requires managing tasks independently, it’s important to showcase your organisational skills. Share specific instances where you’ve successfully juggled multiple responsibilities or maintained a tidy environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to provide all the necessary information we need to get to know you better!
How to prepare for a job interview at Deverell Smith
✨Show Your Friendly Side
As a Customer Service Advisor, being friendly and approachable is key. During the interview, make sure to smile and engage warmly with your interviewer. This will showcase your natural ability to connect with people, which is essential for the role.
✨Demonstrate Your Proactivity
Prepare examples of times when you've taken initiative in previous roles. Whether it’s resolving a customer issue or improving a process, showing that you’re proactive will highlight your suitability for a hands-on position like this one.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Be ready to discuss how your skills align with tasks like managing parcel deliveries or conducting viewings. This shows that you’re not just interested in the job, but that you understand what it entails.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team culture or the challenges faced in the role. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
