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- Tasks: Be the friendly face for students and visitors, providing top-notch customer service.
- Company: Join a well-known national student accommodation provider in a supportive team.
- Benefits: Earn £12.21 per hour with a stable part-time role and a friendly environment.
- Why this job: Perfect for those who love helping others and creating a positive community vibe.
- Qualifications: Strong communication skills and a proactive, hands-on attitude are essential.
- Other info: Ideal for students seeking weekend work with flexible hours.
The predicted salary is between 12 - 16 £ per hour.
Are you friendly, proactive and great with people? We are looking for a Customer Service Assistant to join a welcoming student accommodation site in Cambridge on a part-time, permanent basis (16 hours per week, weekends only).
This is a varied, front-of-house role ideal for someone who enjoys helping others and creating a positive community atmosphere.
Key Responsibilities- Acting as the first point of contact for students, visitors and parents
- Providing friendly, day-to-day customer service and support to residents
- Managing parcel deliveries and collections
- Handling general enquiries and student requests in a timely manner
- Conducting viewings for prospective students and their families
- Keeping communal areas clean, tidy and presentable
- Taking a hands-on approach to ad-hoc tasks around the building
- Working closely with the wider property and maintenance teams to resolve issues
- Friendly, approachable and confident when dealing with people
- Strong communication and customer service skills
- Hands-on with a positive 'no job too small' attitude
- Organised, reliable and able to manage tasks independently
- Comfortable working on-site in a busy, people-focused environment
- Happy to work weekends as part of a 16-hour schedule
- Part-time, permanent position (16 hours per week - weekend role)
- Supportive and friendly team environment
- Stable role within a well-known national student accommodation provider
- Varied, people-centred role with plenty of interaction
- Ideal for candidates with customer service, hospitality or front-of-house experience
- £12.21 p/hr
Customer Service Advisor in Cambridge employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in with their friendly, community-focused vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! Even though it’s a casual environment, showing up looking smart and presentable can make a great first impression. It shows you care about the role and respect the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who fits into our welcoming team.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention specific examples of how you've helped others or created a positive atmosphere in previous roles. This will help us see why you’d be a great fit!
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and avoid jargon. A tidy layout makes it easier for us to read and understand your experience and skills, so keep it neat!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Deverell Smith
✨Show Your Friendly Side
As a Customer Service Advisor, being friendly and approachable is key. During the interview, make sure to smile and engage with your interviewer. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Your Communication Skills
Strong communication is essential for this role. Prepare to discuss situations where you effectively handled enquiries or resolved issues. Practise clear and concise responses to common interview questions to showcase your ability to communicate well.
✨Highlight Your Hands-On Attitude
This job requires a 'no job too small' mindset. Be ready to talk about times when you took initiative or went above and beyond in previous roles. This will show that you're proactive and willing to tackle any task that comes your way.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed customer requests or handled difficult situations. This will demonstrate your ability to think on your feet and provide excellent service.
