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For Companies At a Glance
- Tasks: Lead a vibrant team to enhance customer service and improve resident experiences.
- Company: Join a leading student accommodation provider in the heart of Bristol.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Why this job: Make a real impact in a fast-paced, people-focused role with plenty of variety.
- Qualifications: Strong communication skills and experience in hospitality or residential settings.
- Other info: Monday to Friday hours with opportunities for weekend check-ins.
We are partnering with a leading student accommodation provider who are hiring for an Assistant General Manager in Bristol. We are seeking somebody who brings energy, commercial awareness, and a first-class customer service mindset. This is a hands-on role for someone who enjoys being visible, motivating people, and spotting opportunities to improve performance and resident experience.
What You’ll Be Doing
- Working alongside the General Manager, you’ll help keep the site running smoothly while pushing standards, engagement, and results forward.
- Leading and motivating the on-site team to deliver standout customer service.
- Driving a proactive, sales-focused culture - promoting services, events, and on-site initiatives.
- Keeping daily operations tight and organised, with systems and admin completed accurately.
- Supporting team development through coaching, feedback, and regular check-ins.
- Making sure Health & Safety and compliance standards are met at all times.
- Managing contractor visits and ensuring works are completed safely and professionally.
- Handling bookings, allocations, invoices, purchase orders, and aged debt.
- Taking ownership of resident queries and complaints, calmly and confidently.
- Playing a key role in hitting site KPIs such as rebookings, surveys, PPM completion, and debt control.
This Role Is For You If You
- Love being customer-facing and thrive in a busy, people-focused environment.
- Enjoy leading teams and bringing out the best in others.
- Have a commercial mindset and naturally look for upsell opportunities.
- Stay cool under pressure and keep things moving when it’s busy.
What You’ll Need
- Strong communication skills and confidence dealing with customers face-to-face.
- Good organisation and attention to detail.
- The right to work in the UK.
- Experience in PBSA, hospitality, leisure, or residential settings.
- Nice to have (but not essential): Health & Safety knowledge or qualifications (IOSH or similar).
- Experience managing maintenance or contractor schedules.
Why this role?
- A standout, City centre site with energy and pace.
- A role where ideas, energy, and initiative are noticed.
- Plenty of variety - no two days are the same.
- Real long-term career progression for someone ambitious and performance-driven.
- Monday-Friday 9am-5.30pm (with check in/out weekends required).
Assistant General Manager in Bristol employer: Deverell Smith
Contact Detail:
Deverell Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and staff. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle resident complaints or motivate your team during busy times. Being prepared with real-life examples will make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant General Manager in Bristol
Some tips for your application 🫡
Show Your Energy: When writing your application, let your personality shine through! We want to see that energy and enthusiasm you’d bring to the role. Use lively language to convey your passion for customer service and team leadership.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us how your experience relates to this role. Highlight specific examples where you’ve led a team or improved customer satisfaction. We love seeing real-life stories that demonstrate your skills!
Tailor Your Application: Make sure to customise your application for this position. Refer to the job description and align your skills with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Deverell Smith
✨Show Your Energy
Bring your enthusiasm to the interview! This role is all about energy and motivation, so make sure you convey your passion for customer service and team leadership. Share examples of how you've energised a team or improved customer experiences in previous roles.
✨Demonstrate Commercial Awareness
Be prepared to discuss how you can spot opportunities to upsell services or improve performance. Think of specific instances where you've successfully driven sales or enhanced customer engagement. This will show that you understand the commercial side of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around handling resident complaints or managing a busy environment. Practice responses to common scenarios you might face as an Assistant General Manager, highlighting your calmness under pressure and ability to keep things organised.
✨Know Your Health & Safety Basics
While not essential, having a basic understanding of Health & Safety standards can set you apart. Brush up on key regulations and be ready to discuss how you would ensure compliance in your day-to-day operations. This shows you're proactive and responsible.
