At a Glance
- Tasks: Support various teams, improve processes, and enhance operations in a dynamic real estate environment.
- Company: Join a growing residential real estate business with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Great chance to make an impact and shape the future of the company.
- Why this job: Be at the heart of the business, driving efficiency and innovation every day.
- Qualifications: Experience in operations or administration, strong tech skills, and a proactive mindset.
The predicted salary is between 31500 - 38500 £ per year.
Location: Westminster
Salary: £35,000
Working Pattern: 1 day WFH
Our client is looking for a highly organised, proactive and commercially aware Operations Coordinator to join a growing residential real estate business. This is a varied, cross-departmental role supporting advisors, marketing and wider business operations. You will be a key point of contact across the business, helping teams work efficiently, keeping systems and processes running smoothly, and identifying practical ways to improve how the business operates. The ideal candidate will be confident with technology and systems, have excellent attention to detail, and enjoy working in a fast-paced environment where no two days are the same.
Key Responsibilities
- Operations & Advisor Support: Act as a first point of contact for advisors on processes, systems, tools and ways of working. Support advisor onboarding and ensure guidance, templates and processes remain clear and up to date. Develop an understanding of advisor needs and priorities, using judgement to solve, support, signpost or elevate issues. Maintain accurate CRM data, client dashboards, internal trackers and knowledge banks. Identify process gaps, recurring queries and manual tasks, recommending practical improvements.
- Systems, Technology & AI: Become a trusted internal expert on CRM and workflow systems, supporting consistent use across the business. Work with technology teams to communicate operational requirements and identify opportunities for improvement. Use AI, LLMs and automation to improve efficiency, accuracy and self-service, including creating practical prompts, templates and workflows. Test new tools and processes, gather feedback and support successful implementation.
- Marketing & Business Coordination: Coordinate and triage marketing requests, ensuring priorities are clear and work is directed to the right people. Maintain marketing calendars, campaign trackers, deadlines and approvals. Coordinate activity across internal teams, agencies, freelancers and suppliers, ensuring actions are followed through. Support PR, communications, newsletters, reporting, asset management and marketing documentation. Support Monday.com and other workflow platforms and help embed effective SOPs. Provide administrative and operational support to lettings during busy periods and holiday cover.
- Office Operations: Manage shared inboxes and first line enquiries across email, phone and WhatsApp where appropriate. Maintain supplier information, office resources and key operational records. Support general office operations and liaise with suppliers and building management when required. Identify opportunities to improve processes, ownership, communication and technology across the business.
About You
You will ideally have:
- 2+ years' experience in residential real estate operations, administration, team support or business support.
- Strong experience with CRM systems, Microsoft 365 and workflow platforms such as Monday.com.
- Demonstrable experience using AI and LLMs to improve productivity or business processes.
- Excellent organisation, attention to detail and a strong focus on data accuracy.
- Excellent written and verbal communication skills and fluent English.
- Strong judgement and the ability to manage competing priorities across departments.
- A proactive, solutions-focused approach and the confidence to work independently in a fast-moving environment.
- A warm, diplomatic and collaborative style, with the ability to build strong relationships across different teams.
- Discretion and integrity when handling confidential client and company information.
Desirable
- Experience supporting marketing, campaigns, communications or PR.
- Experience creating or delivering training materials.
- Experience working within a growing or changing business.
- Experience with automation, AI tools or process improvement.
The Opportunity
This is a great opportunity for someone who enjoys being at the centre of a business and thrives on variety, responsibility and problem solving. You will work across multiple teams, build strong relationships throughout the organisation and have the opportunity to make a real impact on how the business operates. The role would suit someone who is naturally curious, enjoys technology and is always looking for a more efficient way of doing things. You will be given the opportunity to take ownership, introduce new ideas and help shape processes as the business continues to grow.
Operation Coordinator - Prime Agency in West End employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding residential property business in the Midlands, where your role as a Viewing Associate will be pivotal in shaping the resident experience. With a competitive salary, generous bonuses, and a supportive work culture that values customer service and personal growth, you'll have the opportunity to thrive in a collaborative environment while making a meaningful impact on residents' lives. The company fosters a culture of accountability and flexibility, ensuring you can balance your professional responsibilities with personal commitments.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operation Coordinator - Prime Agency in West End
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Deverell Smith Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Deverell Smith Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Deverell Smith Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Operation Coordinator - Prime Agency in West End
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operation Coordinator - Prime Agency role at Deverell Smith Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Deverell Smith Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Deverell Smith Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Deverell Smith Recruitment Ltd.
