At a Glance
- Tasks: Manage resident experiences and oversee property operations in Morecambe and Accrington.
- Company: Fast-growing, private equity-backed Build-to-Rent operator expanding across the UK.
- Benefits: £34K salary, £4K bonus, car allowance, and long-term career progression.
- Other info: Dynamic role with autonomy and opportunities for personal growth.
- Why this job: Take ownership of developments and make a real impact in a customer-focused environment.
- Qualifications: Experience in residential property management and strong communication skills.
The predicted salary is between 34000 - 38000 € per year.
We're working with a fast‑growing, private equity‑backed Build‑to‑Rent operator that is expanding rapidly across the UK. Due to continued growth, they are now looking to appoint a Resident Services Manager to oversee schemes across Morecambe and Accrington. This is an excellent opportunity for someone with a background in residential lettings, property management, estates management or Build‑to‑Rent who thrives in a customer‑focused environment and enjoys taking ownership of their developments.
As Resident Services Manager, you'll be responsible for delivering an exceptional resident experience across a portfolio of suburban rental homes. This is a varied, hands‑on role combining lettings, tenancy management, estates oversight and resident engagement. You'll act as the face of the developments, building strong relationships with residents, contractors and local stakeholders while ensuring homes and communal areas are maintained to a high standard.
Key Responsibilities- Managing the full resident journey from enquiry through to move‑in and tenancy renewal
- Conducting property viewings and supporting lettings activity to minimise voids
- Completing tenancy agreements, inventories, check‑ins and check‑outs
- Carrying out regular property inspections and managing tenancy compliance
- Coordinating planned and reactive maintenance works with contractors
- Supporting resident retention initiatives and community engagement activity
- Performing regular estate inspections and ensuring developments remain well presented
- Managing handovers of newly completed or refurbished homes
- Building relationships with local community groups, councils and external stakeholders
- Supporting rent collection processes and resolving resident queries professionally
The successful candidate will be organised, proactive and customer‑focused, with the ability to manage multiple priorities across a busy operational portfolio. You will ideally have:
- Experience within residential property management, lettings, Build‑to‑Rent or estates management
- Strong knowledge of tenancy processes including check‑ins, inventories and inspections
- Excellent communication and relationship management skills
- The ability to work independently and take ownership of developments
- A solutions‑focused approach with strong conflict resolution skills
- Good IT skills and confidence using property management systems
- A full UK driving licence and access to your own vehicle
Knowledge of current residential legislation and the evolving rental sector would be advantageous.
What's on Offer- £34,000 basic salary
- £4,000 bonus
- Car allowance
- Opportunity to join a well‑funded and expanding residential operator
- Long‑term career progression within a growing Build‑to‑Rent business
- Varied and autonomous role with real ownership
RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding private equity-backed Build-to-Rent operator in Morecambe and Accrington, where you will enjoy a competitive salary of £34,000 plus bonuses and a car allowance. Our company fosters a supportive work culture that prioritises employee growth and offers meaningful career progression opportunities, allowing you to take ownership of your role while delivering exceptional resident experiences in a vibrant community-focused environment.
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that Resident Services Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in residential lettings and property management. Share specific examples of how you've improved resident experiences or managed properties effectively. We want to see that passion!
✨Tip Number 3
Be proactive! If you see a property that interests you, don’t wait for the job to be advertised. Reach out directly to the company through our website and express your interest. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company and its developments. Understand their values and what they’re looking for in a Resident Services Manager. This will help you tailor your responses and show that you’re the perfect fit for their team!
We think you need these skills to ace RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Resident Services Manager role. Highlight your background in residential lettings or property management, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can enhance the resident experience. Be sure to connect your previous experiences to the responsibilities listed in the job description.
Showcase Your Communication Skills:Since this role involves building relationships with residents and stakeholders, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of residential lettings and property management. Familiarise yourself with tenancy processes, check-ins, and inspections. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
As a Resident Services Manager, you'll be the face of the developments. Prepare examples of how you've successfully managed resident relationships or resolved conflicts in the past. Highlighting your customer-focused approach will demonstrate that you understand the importance of resident satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a maintenance issue or dealing with a difficult tenant. Think through potential scenarios beforehand and prepare your responses. This will showcase your problem-solving skills and ability to take ownership of developments.
✨Engage with Local Knowledge
Since this role involves building relationships with local community groups and stakeholders, do some research on Morecambe and Accrington. Being able to discuss local issues or initiatives during your interview will show that you're proactive and ready to engage with the community.
