Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support smooth building operations and enhance resident experiences through excellent customer service.
- Company: Join a dynamic team focused on creating vibrant living environments.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Support the Resident Manager in ensuring smooth building operations and optimal customer experience from move‑in to move‑out, including managing resident issue resolution and enhancing resident experience through front‑of‑house interactions.
Key Responsibilities
- Customer Service
- Maintain comprehensive knowledge of apartment and communal area systems
- Assist with organising resident social events and activities
- Coordinate with third‑party suppliers and internal departments to handle resident requests
- Work with Defects Resolution Team to validate work orders and arrange contractor access
- Deliver excellent customer service and respond to feedback
- Promote ancillary revenue opportunities (storage, lounge hires, etc.)
- Build customer relationships to aid renewals and generate referrals
- Implement cost and time efficiencies to meet P&L targets
- Process cases within agreed SLA timelines
- Conduct daily development inspections and support health & safety compliance
- Coordinate move‑ins and move‑outs with relevant functions
- Manage contractor access and maintain apartment lease readiness
- Complete all customer journey documentation
- Support development asset maintenance and administration
- Ensure H&S compliance and report as required
- Complete statutory checks as directed
Requirements
- ARLA/AIRPM qualifications desirable
- IT literate with CRM and Excel experience
- Excellent communication and interpersonal skills
- Customer‑facing experience essential (hotel, retail, student accommodation, or residential sectors preferred)
37.5 hours per week, working five days between Monday‑Sunday, with varying shifts between 8am‑8pm.
Resident Services Assocaite-Fixed Term employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assocaite-Fixed Term
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with residents and what events they host. This will help you tailor your answers and show that you're genuinely interested in enhancing the resident experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve resident issues or enhance their experience. Role-playing these situations can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! The role involves coordinating with various departments and third-party suppliers, so be ready to share examples of how you've successfully collaborated in the past. We love seeing candidates who can work well with others!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our team. Good luck!
We think you need these skills to ace Resident Services Assocaite-Fixed Term
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the Resident Services Associate role. Familiarise yourself with the key responsibilities and requirements mentioned in the job description. This will help us see how your skills and experiences align with what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about enhancing the resident experience, highlight any customer-facing experience you have. Share specific examples of how you've resolved issues or improved customer satisfaction in previous roles. We love to see real-life stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we want to quickly see why you're a great fit for the position, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the building operations and customer service principles. Familiarise yourself with common resident issues and how to resolve them, as well as the systems in place for managing these situations.
✨Showcase Your People Skills
Since this role is all about enhancing the resident experience, be ready to demonstrate your excellent communication and interpersonal skills. Share examples from your past experiences where you've successfully handled customer interactions or resolved conflicts.
✨Be Ready to Discuss Events
Think about how you would organise resident social events and activities. Have a few ideas in mind that could promote community engagement and enhance the overall living experience. This shows your proactive approach and creativity.
✨Highlight Your Tech Savvy
As the job requires IT literacy, especially with CRM and Excel, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve processes or customer service, make sure to mention them!
