At a Glance
- Tasks: Be the friendly face of our community, assisting residents and visitors daily.
- Company: Join a vibrant team in South West London focused on exceptional service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Flexible shifts with a chance to showcase your creativity online.
- Why this job: Make a real difference in residents' lives while building a welcoming community.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a warm, organised, and proactive Resident Services Host to be the welcoming face of our South West London community. Working as part of a dedicated on-site team, you'll cover 8am-8pm shifts and serve as the first point of contact for residents and visitors - delivering an exceptional front-of-house experience while supporting leasing, administration, and day-to-day operations.
Key responsibilities:
- Greet and assist residents, prospective tenants, and visitors with a professional, friendly manner.
- Support the leasing process - conducting viewings, handling enquiries, and preparing tenancy documentation.
- Manage resident queries, maintenance requests, and service issues promptly and professionally.
- Handle general administrative duties including correspondence, record-keeping, and reporting.
- Cover extended shift hours (8am-8pm), ensuring consistent service across the full day.
- Foster a positive community environment and build strong relationships with residents.
What we’re looking for:
- Experience in leasing or lettings, ideally within a residential setting.
- Strong customer service and interpersonal skills - you genuinely enjoy helping people.
- Solid administrative background with good attention to detail.
- Flexible and reliable - comfortable working extended shifts in a fast-paced environment.
- A collaborative team player who thrives as part of a close-knit on-site team.
- Bonus: Experience in social media, content creation, or community marketing is a real plus - we'd love someone who can help bring our community to life online too.
Resident Service Host employer: Deverell Smith Recruitment Ltd
Join our vibrant South West London community as a Resident Services Host, where you'll be part of a dedicated team that values warmth, organisation, and proactive service. We offer a supportive work culture that prioritises employee growth, with opportunities to enhance your skills in customer service and administration while fostering strong relationships within the community. Enjoy the unique advantage of working in a dynamic environment that encourages collaboration and creativity, making every day rewarding and meaningful.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Deverell Smith Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Deverell Smith Recruitment Ltd
Don't be shy about reaching out to Deverell Smith Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Service Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Deverell Smith Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
