At a Glance
- Tasks: Deliver outstanding service while supporting lettings, events, and daily operations.
- Company: Join a vibrant community-focused organisation with a people-first approach.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of our community and make a real difference in member experiences.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
Resident Services & Admin Assistant
About the Role: You'll be the face of our community, delivering outstanding front‑house service while supporting lettings, events, and day-to-day operations.
Key Responsibilities
- Community & Member Experience
- Lead front‑house and telephone support, handling daily member queries with a high standard of service.
- Build and maintain strong member relationships, actively seeking feedback to continuously improve.
- Engage members across online platforms and social media, and assist with promoting events and initiatives.
- Support event set‑up and clear‑down alongside the Events Coordinator.
- Lettings & Administration
- Assist with the full lettings journey, from enquiry through to booking, maintaining a healthy pipeline.
- Conduct best‑in‑class viewings and confidently present all products, services, and pricing.
- Prepare and process membership agreements, manage correspondence, and maintain accurate records.
- Liaise with contractors and ensure all visitor sign‑in procedures are followed.
- Financial Support
- Support financial reporting, price analysis, and credit control monitoring.
- Follow financial controls and use internal booking/finance systems accurately.
- Flag any account issues to the management team promptly.
What We're Looking For
A proactive, people‑first professional with strong communication skills, an eye for detail, and a passion for delivering exceptional member experiences.
Resident Service/Admin Support employer: Deverell Smith Recruitment Ltd
As a Resident Service/Admin Support at our vibrant community, you'll thrive in a dynamic environment that prioritises exceptional member experiences and fosters strong relationships. We offer a supportive work culture with opportunities for personal and professional growth, alongside competitive benefits that enhance your well-being. Join us in a location that values community engagement and innovation, making every day rewarding and meaningful.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service/Admin Support
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and community vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your people skills and how you can enhance member experiences, just like they want.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions count, and being punctual shows you’re serious about the role. Plus, it gives you time to calm those nerves!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Service/Admin Support
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for community engagement and member experiences.
Tailor Your Application:Make sure to customise your application for the Resident Services & Admin Assistant role. Highlight your relevant experience in customer service and administration, and connect it back to how it can benefit our community at StudySmarter.
Be Specific with Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it's handling member queries or supporting events, we love seeing how you've made an impact in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand their values, events, and member demographics. This will help you tailor your responses and show that you're genuinely interested in enhancing their experience.
✨Showcase Your Communication Skills
As a Resident Service/Admin Support, strong communication is key. Prepare examples of how you've effectively handled member queries or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Proactivity
Highlight instances where you've taken the initiative to improve processes or member experiences. Whether it’s suggesting new event ideas or streamlining admin tasks, showing that you’re proactive will resonate well with the interviewers.
✨Be Ready for Role-Play
Expect to engage in role-play scenarios during the interview, especially around handling member queries or conducting viewings. Practise these situations beforehand so you can demonstrate your ability to think on your feet and provide excellent service.
