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For Companies At a Glance
- Tasks: Lead strategic projects to enhance operational efficiency and resident experience across the UK.
- Company: Fast-growing Build-to-Rent platform with a collaborative London HQ.
- Benefits: Competitive salary, bonus, hybrid working, and long-term incentives.
- Other info: High visibility role with excellent career progression opportunities.
- Why this job: Make a real impact on operational strategy and drive innovation in a dynamic environment.
- Qualifications: Experience in operations, project management, or compliance with strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
London HQ | Hybrid Working | UK Travel
£50,000 - £55,000 + Bonus + Long-Term Incentive Programme
Are you an operationally minded problem-solver who thrives on improving processes, driving change, and delivering measurable business impact? This is a rare opportunity to join one of the UK's most exciting and fast-growing Build-to-Rent platforms in a highly visible head office role with exposure to senior leadership, investors, and major operational projects across a national portfolio.
We're looking for an ambitious, analytical, and highly organised Operational Excellence Manager to help shape the future of a rapidly scaling residential platform. This role would suit someone from an operational, compliance, project management, audit, consulting, or analytical background who is ready to step into a broader strategic position with real influence.
The Opportunity
Working closely with the Senior Operations Manager, you will play a key role in improving operational performance across a growing portfolio of Build-to-Rent and co-living assets throughout the UK. This is far more than a traditional operations role. You'll lead business-critical projects, implement operational change, mobilise new developments, embed best practice, and help drive performance across multiple sites - all while working from a collaborative London HQ environment. You'll have the opportunity to influence operational strategy, work alongside senior executives, and contribute directly to the growth of a business that is expanding at pace across the UK.
What You'll Be Doing
- Delivering Strategic Operational Projects
- You'll scope, lead, and deliver projects that improve operational efficiency, resident experience, and commercial performance across the portfolio.
- Projects may include:
- Implementing operational changes linked to new legislation
- Launching new resident services and ancillary revenue streams
- Introducing innovative technology solutions and AI-driven operational tools
- Improving systems, workflows, reporting, and operational governance
- You'll support the successful launch and onboarding of new Build-to-Rent and co-living developments, ensuring operational readiness from pre-opening through stabilisation. This includes:
- Operational setup and implementation
- Team onboarding and process alignment
- Systems implementation and compliance readiness
- Ensuring a seamless resident experience from day one
- You'll help create a culture of operational excellence across the business by:
- Conducting audits, inspections, and mystery shops
- Reviewing SOPs and operational standards
- Analysing operational and financial performance data
- Identifying opportunities to improve efficiency, customer experience, and NOI performance
- Partnering with site teams and technology providers to implement change
- Acting as the second-in-command to the Senior Operations Manager, you'll gain broad exposure across the business and support:
- Strategy and business planning
- Investor reporting and stakeholder engagement
- Team planning and operational leadership
- Cross-functional projects and decision making
About You
We're looking for someone who combines strong operational thinking with excellent organisational and analytical skills. You may currently work in:
- Operations
- Project management
- Compliance or audit
- Process improvement
- Consulting
- Property operations
- Residential, BTR or PBSA environments
You'll likely be:
- Highly structured, organised, and detail-oriented
- Process-driven with a passion for improving how things work
- Comfortable analysing operational data and turning insight into action
- Confident managing multiple projects and stakeholders
- Adaptable, resilient, and excited by a fast-paced growth environment
- Technologically confident and interested in operational systems and innovation
Experience within Build-to-Rent, residential living, hospitality, PBSA, or multi-site operations would be advantageous, but strong transferable operational experience will also be considered.
Why Apply?
- High-impact, highly visible role with exposure to executive leadership
- Opportunity to influence operational strategy across a growing national platform
- Fast-paced environment with genuine progression potential
- Involvement in innovation, technology, and operational transformation projects
- Hybrid working model with collaborative London HQ environment
- Competitive salary, discretionary bonus, and LTIP participation
If you're looking for a role where you can combine operational thinking, analytical problem-solving, and project delivery within a modern, growth-focused business, we'd love to hear from you.
Operational Excellence Manager - London - £55,000 + Bonus employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager - London - £55,000 + Bonus
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational challenges and think about how your skills can help solve them. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in operations, project management, or compliance makes you the perfect fit for the Operational Excellence Manager role. Keep it concise and focus on your achievements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operational Excellence Manager - London - £55,000 + Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operational Excellence Manager role. Highlight your operational thinking, project management experience, and any relevant achievements that demonstrate your ability to drive change.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or delivered measurable business impact in previous positions. This is your chance to show your personality and passion!
Showcase Your Analytical Skills: Since we're looking for someone who can analyse operational data and turn insights into action, make sure to include examples of how you've used data to drive decisions in your past roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Operational Excellence
Make sure you understand the key principles of operational excellence. Brush up on methodologies like Lean and Six Sigma, and be ready to discuss how you've applied these in past roles. This will show your potential employer that you're not just familiar with the concepts but can also implement them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or improve processes. Think of specific examples from your previous experience where you successfully led projects or implemented changes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Analytical Skills
Since this role requires strong analytical abilities, be prepared to discuss how you've used data to drive decisions in the past. Bring examples of reports or analyses you've conducted that led to measurable improvements in operations or efficiency.
✨Demonstrate Your Adaptability
This position is in a fast-paced environment, so highlight your ability to adapt to change. Share experiences where you've successfully managed multiple projects or navigated through unexpected challenges, showcasing your resilience and problem-solving skills.